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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team, known for quality and innovation.
- Benefits: Flexible working hours, inclusive culture, and training opportunities.
- Other info: Exciting opportunities for growth in a dynamic retail environment.
- Why this job: Be a brand ambassador and make a real difference in customers' shopping experience.
- Qualifications: Passion for food, strong communication skills, and a commitment to excellent service.
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Binds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Guiseley Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Guiseley Simply Food
✨Tip Number 1
Get to know M&S products inside out! Before your interview, spend some time in the store, familiarising yourself with the food range. This will not only boost your confidence but also show your passion for the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers and how you would handle them. Being able to demonstrate your ability to provide remarkable service will set you apart.
✨Tip Number 3
Be ready to share your ideas! During the interview, don’t hesitate to suggest ways to improve customer experience or sales. Showing that you’re proactive and willing to contribute can really impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using digital tools, which is a big plus for us at M&S.
We think you need these skills to ace Customer Assistant - Food - Guiseley Simply Food
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. We want to see that you're excited about sharing this passion with our customers.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you've had in customer service. We’re looking for individuals who can engage with customers and provide remarkable service, so share examples of how you've done this in the past!
Be Yourself: Don’t be afraid to let your personality come through in your application. We value authenticity and want to know what makes you unique. This is your chance to show us why you’d be a great fit for our team!
Apply Through Our Website: Remember to submit your application through our website. It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen on joining our team at M&S!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items and their features will show your passion and knowledge, making you stand out as a candidate who truly cares about the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering remarkable service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you would interact with customers. Practising these scenarios can help you feel more confident and showcase your ability to connect with customers effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.