At a Glance
- Tasks: Lead the team to ensure a smooth fill operation and ready salesfloor.
- Company: Join a well-respected retail brand known for its commitment to quality.
- Benefits: Flexible shifts, competitive pay, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 € per year.
Work Pattern: 04.30-12.15, 14.30-22.30
Purpose of the Shift Lead role:
- To lead the fill operation, delivering a salesfloor that is ready to trade.
- Take operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Food - Ladymead Guildford employer: Marks & Spencer Plc
As a Shift Lead at our Ladymead Guildford location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and inclusivity. We offer competitive benefits, opportunities for personal and professional growth, and a culture that values exceptional customer service and operational excellence. Join us to be part of a team that not only drives productivity but also fosters a sense of belonging and recognition for your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Ladymead Guildford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Shift Lead role, especially around leading teams and delivering great customer service.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Ladymead Guildford
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or managing operations. We want to see how you've successfully coordinated resources and driven productivity in previous roles.
Be Specific About Your Experience:When detailing your past roles, be specific about the tasks you handled that relate to the Shift Lead position. Mention any experience with customer service, team coaching, or operational processes to show us you're a great fit.
Keep It Professional Yet Personal:While we love a friendly tone, remember to keep your application professional. Share a bit about yourself and why you’re passionate about this role, but also ensure it aligns with the job description and expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your leadership style. Share specific examples of how you've coached colleagues or improved team productivity in previous roles. This will demonstrate your capability to lead effectively in the absence of the Colleague Manager.
✨Emphasise Customer Service
Customer service is key in this role, so think of instances where you've gone above and beyond for customers. Highlight how you can model great customer service and create an inclusive team atmosphere, as these are crucial for success in the store.
✨Prepare for Operational Scenarios
Be ready to discuss how you would handle operational tasks like cash handling, temperature controls, and logging issues. Think through potential scenarios and how you would ensure a clean, safe, and well-presented store. This shows you're proactive and ready to tackle challenges head-on.
