At a Glance
- Tasks: Assist customers in our Food section and deliver exceptional service.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, team support, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer experience and make a real impact.
- Qualifications: Passion for food, resilience, and teamwork skills.
The predicted salary is between 11 - 12 £ per hour.
Work pattern: Monday 14:00-18:30, Tuesday 14:00-18:30, Thursday 14:00-18:30, Friday 14:00-18:30, Saturday 14:00-18:30.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Guildford employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Guildford means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a focus on employee growth and development, M&S offers a vibrant work culture where you can thrive in a fast-paced environment while utilising digital tools to enhance the shopping experience. Enjoy the unique advantage of working for one of the UK's fastest-growing retailers, where your contributions are recognised and rewarded, making every day meaningful and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Guildford
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to switch tasks quickly and work in different areas of the store. We love team players who can roll with the punches and keep the energy high!
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like the Sparks App and be prepared to discuss how you can use technology to enhance the customer experience. We’re looking for tech-savvy individuals who can help us drive growth!
We think you need these skills to ace Customer Assistant - Food - Guildford
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know why you love food and M&S products! Share any experiences you've had that showcase your enthusiasm for food and customer service. We want to see that spark!
Highlight Your Team Spirit:Being a team player is key in our fast-paced environment. Make sure to mention any past experiences where you worked well with others, especially in high-pressure situations. We’re all about supporting each other here at M&S!
Be Digital Savvy:Since we use digital tools like the Sparks App, it’s important to show us that you’re comfortable with technology. Mention any relevant experience you have with digital devices or apps, and how you’ve used them to enhance customer experiences.
Embrace Flexibility:We love candidates who are adaptable! In your application, talk about times when you’ve had to adjust to changing circumstances or take on different roles. This will show us that you’re ready to tackle whatever comes your way!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer, especially in high-pressure situations. This will highlight your ability to thrive in a busy environment.
✨Show Your Team Spirit
M&S values teamwork, so be ready to share experiences where you’ve worked effectively as part of a team. Discuss how you support colleagues and contribute to a positive atmosphere, as this aligns with their high-energy work culture.
✨Be Digitally Savvy
Since being digitally confident is essential, brush up on any relevant digital tools or apps that M&S uses, like the Sparks App. Mentioning your comfort with technology during the interview will demonstrate that you're ready to enhance the customer experience.
