At a Glance
- Tasks: Manage stock and deliveries to keep our store running smoothly.
- Company: Join the iconic M&S team in a dynamic retail environment.
- Benefits: Competitive pay with an unsocial hours premium and flexible shifts.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the backbone of our store and make a real difference every day.
- Qualifications: Must be 18+, tech-savvy, and a team player.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1
- Monday: 03:15-11:15
- Tuesday: 03:15-11:15
- Thursday: 03:15-11:15
- Saturday: 03:15-11:15
- Week 2
- Sunday: 05:45-13:45
- Monday: 03:15-11:15
- Wednesday: 03:15-11:15
- Friday: 03:15-11:15
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join Our Team At M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high‑intensity role that keeps our stores running like clockwork.
Responsibilities:
- Manage stock, deliveries, and all the vital behind‑the‑scenes work that ensures the shop floor stays full, clean, and ready for customers.
- Maintain product flow with urgency and accuracy.
- Work across the wider store where needed, keeping up with the pace and demands of retail.
- Use digital tools confidently to track deliveries and manage stock efficiently.
- Collaborate with colleagues across functions and support staff throughout the store.
- Adapt quickly to shifting stock and early‑morning deliveries, staying flexible.
Qualifications & Requirements:
- Must be 18 years of age or older.
- Ability to work within the specified work pattern.
- Strong digital confidence for stock and delivery management.
- Team player who can work across functions and support colleagues.
- Fast, focused, and always one step ahead, maintaining speed and accuracy.
This is a role for people who move with purpose. Are you ready for it? Take Your Marks and apply today.
New Store Opening - Customer Assistant - Operations - Godalming employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Godalming where our Customer Assistants play a crucial role in store operations. With competitive pay, including an unsocial hours premium, and a strong emphasis on teamwork and collaboration, we foster a culture of support and growth, ensuring that every employee has the opportunity to thrive and develop their skills in a fast-paced retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land New Store Opening - Customer Assistant - Operations - Godalming
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marks & Spencer Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marks & Spencer Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace New Store Opening - Customer Assistant - Operations - Godalming
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marks & Spencer Plc:Your cover letter is your chance to shine! Tell us why you want to work at Marks & Spencer Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marks & Spencer Plc!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
