At a Glance
- Tasks: Lead the team to ensure a well-prepared sales floor and excellent customer service.
- Company: Join a leading fashion, home, and beauty retailer in Glasgow Fort.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic retail setting.
- Why this job: Be a key player in creating an amazing shopping experience for customers.
- Qualifications: Must be 18+, with leadership skills and a passion for retail.
The predicted salary is between 30000 - 40000 £ per year.
Work Pattern:
- Week 1: Sunday 06:00 - 14:00
- Wednesday 06:00 - 14:00
- Thursday 06:00 - 14:00
- Friday 10:00 - 18:00
Week 2:
- Monday 08:00 - 16:00
- Tuesday 06:00 - 14:00
- Friday 08:00 - 16:00
- Saturday 06:00 - 14:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Purpose of the Shift Lead Role:
- To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill.
- Lead the floor in the absence of the Colleague Manager.
- Coordinate resource to deliver the operational tasks during the fill operation.
- Coach colleagues on One Best Way and drive productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Create a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service and the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Shift Lead - Fashion, Home & Beauty - Glasgow Fort employer: Marks & Spencer Plc
As a Shift Lead at our Glasgow Fort location, you will thrive in a dynamic and supportive work environment that prioritises teamwork and inclusivity. We offer comprehensive training and development opportunities to help you grow your career while enjoying competitive benefits and a strong focus on employee well-being. Join us to be part of a company that values your contributions and fosters a culture of excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Fashion, Home & Beauty - Glasgow Fort
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing how you can lead the fill operation and support your colleagues.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully coordinated teams or improved processes in the past. This is your chance to shine and demonstrate that you can drive productivity and create a great team atmosphere.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Fashion, Home & Beauty - Glasgow Fort
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any experience you have in leading teams or coordinating resources. We want to see how you can step up and take charge, especially in a busy retail environment like ours.
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks you've handled that relate to the Shift Lead position. Use examples that demonstrate your ability to manage operations and deliver great customer service, as these are key for us.
Tailor Your Application:Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the Shift Lead role thoroughly. Familiarise yourself with the responsibilities like leading the fill operation and coordinating resources. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team or managed operations in the past. Highlight your ability to coach colleagues and drive productivity, as these are key aspects of the job. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role involves role modelling great customer service, think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can create an inclusive team atmosphere and ensure a quick payment experience for shoppers.
✨Be Ready for Operational Scenarios
Expect questions about handling operational tasks, such as opening and closing procedures or managing health and safety compliance. Brush up on relevant legislation and be prepared to discuss how you'd handle various situations that may arise during your shift.
