At a Glance
- Tasks: Deliver exceptional customer service in our Fashion, Home & Beauty section.
- Company: Join M&S, a leading retailer known for style and quality.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Fast-paced role with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team that helps customers feel their best.
- Qualifications: Passion for fashion and excellent communication skills.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Thursday 17:00-21:00, Friday 17:00-21:00, Saturday 15:00-19:00
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.
At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in‑store devices, to provide a personalised five‑star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on.
If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.
Customer Assistant - Lingerie - Glasgow Pollok employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and customer connection. Our Glasgow Pollok location provides a dynamic environment where you can thrive, with opportunities for personal growth and development in the fast-paced retail sector. Join us to be part of a team that not only delivers outstanding service but also champions your career progression in a supportive and innovative setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Glasgow Pollok
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you connect with the brand and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios, especially in a fast-paced environment. Being able to demonstrate your ability to build rapport and provide tailored recommendations will set you apart.
✨Tip Number 3
Show off your digital savvy! Familiarise yourself with tools like the Sparks App and other digital devices used in-store. Being confident with technology will highlight your readiness to deliver that five-star service M&S is known for.
✨Tip Number 4
Be flexible and ready to adapt! Retail can be unpredictable, so showcase your ability to think on your feet and tackle challenges head-on. This will demonstrate that you’re the kind of person who thrives in a dynamic environment.
We think you need these skills to ace Customer Assistant - Lingerie - Glasgow Pollok
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Talk about your personal style and how you keep up with the latest trends. We want to see that you're not just applying for a job, but that you're genuinely excited about helping customers feel their best.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re looking for people who can build rapport quickly and provide a five-star experience. Share specific examples of how you've gone above and beyond for customers in the past!
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your application. Whether it’s your sense of humour or your unique perspective on style, being authentic will help us see why you’d be a great fit for our team.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our fantastic team at M&S!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering a top-notch customer experience, practice how you would approach a customer in-store. Think about how you would build rapport quickly and offer tailored advice. Role-playing with a friend can help you feel more comfortable and prepared.
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like the Sparks App. Being digitally confident is key, so if you can demonstrate your understanding of these tools during the interview, it’ll show that you’re ready to hit the ground running.
✨Show Your Flexibility and Graft
Retail can be fast-paced and demanding, so be ready to share examples of how you've adapted to challenges in previous roles. Highlighting your ability to stay efficient and effective under pressure will resonate well with the interviewers looking for someone who can thrive in a busy environment.
