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- Tasks: Serve customers and promote our delicious bakery products with exceptional service.
- Company: Join the dynamic team at M&S, a leader in retail innovation.
- Benefits: Flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be the face of M&S and make a real impact on customer experiences.
- Qualifications: Passion for baking, strong communication skills, and digital confidence.
- Other info: Must be 18 or over due to health and safety regulations.
The predicted salary is between 10 - 13 £ per hour.
Work Pattern:
- Week 1
- Sunday: 15:00-19:00
- Monday: 14:00-18:00
- Wednesday: 14:00-18:00
- Thursday: 14:00-18:00
- Friday: 14:00-18:00
- Monday: 14:00-18:00
- Tuesday: 14:00-18:00
- Wednesday: 14:00-18:00
- Friday: 14:00-18:00
- Saturday: 14:00-18:00
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you will become a champion of our delicious baked goods. We are seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You will be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service, you will make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait; you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. Being digitally confident is essential. You will utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them. Efficiency and effectiveness are key aspects of your role, ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently.
You will be ready to roll your sleeves up, work hard and go above and beyond every day. Being a team player is crucial. You will take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Fort William Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Fort William Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will highlight your commitment to delivering excellent service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Familiarise yourself with tools like the Sparks App, as being digitally confident is key for this role. Show them you can use tech to enhance the customer experience.
✨Tip Number 4
Flexibility is crucial! Be prepared to discuss how you can adapt to different areas of the store and changing demands. Highlighting your ability to work as part of a team will make you stand out.
We think you need these skills to ace Customer Assistant - Instore Bakery - Fort William Simply Food
Some tips for your application 🫡
Show Your Passion for Baking: Let us know why you love baking! Share your experiences and what excites you about working in the bakery section. This will help us see your enthusiasm and fit for the role.
Highlight Your Customer Service Skills: We want to hear about your previous customer service experiences. Talk about how you've gone above and beyond for customers in the past, as this is key to delivering that remarkable service we value.
Be Digital Savvy: Mention any experience you have with digital tools or apps, especially if you've used them in a retail setting. Being digitally confident is essential for enhancing the customer experience, so show us what you’ve got!
Tailor Your Application: Make sure your application reflects the job description. Use keywords from the listing to demonstrate that you understand what we're looking for. And remember, apply through our website for the best chance!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with the different types of bread, pastries, and cakes that M&S offers. Being able to discuss your favourites or recommend items will show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with what M&S is looking for in a Customer Assistant.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss any experience you have with digital tools or apps. If you’ve used similar systems before, mention how you adapted quickly and effectively to enhance customer experiences.
✨Emphasise Teamwork and Flexibility
M&S values team players who can adapt to changing situations. Prepare to talk about your ability to work collaboratively with others and how you handle changes in a fast-paced environment. Share specific examples that highlight your flexibility and teamwork.
