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- Tasks: Deliver top-notch customer service and recommend delicious products.
- Company: Join the iconic Marks & Spencer team in Cheltenham.
- Benefits: Flexible hours, team support, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities to grow your career.
- Why this job: Be a key player in enhancing the shopping experience for customers.
- Qualifications: Resilience, flexibility, and confidence with digital tools.
The predicted salary is between 20000 - 25000 £ per year.
Marks & Spencer Plc is hiring a Customer Assistant in Cheltenham for its Food section. You will provide excellent customer service, recommend products, and support a positive team environment. This role requires resilience, flexibility, and confidence in using digital tools to enhance the shopping experience. Ideal candidates will thrive under pressure and be committed ambassadors of the M&S brand. Join a dynamic team and embrace the challenge of a frontline retail position.
Food Service Customer Champion employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food Service Customer Champion
✨Tip Number 1
Get to know the M&S brand inside out! Familiarise yourself with their products and values so you can confidently chat about them during your interview. This shows you're not just another candidate, but a true ambassador for the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios you might face in the Food section. Being able to demonstrate your resilience and flexibility will set you apart from the crowd.
✨Tip Number 3
Show off your digital savvy! Since the role involves using digital tools, be ready to discuss any relevant experience you have. Whether it’s using apps for customer engagement or managing online orders, let us know how tech-savvy you are!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the team you could be joining. Don’t miss out on this opportunity!
We think you need these skills to ace Food Service Customer Champion
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any experiences where you’ve gone above and beyond for customers, as this will resonate with our commitment to excellence at Marks & Spencer.
Highlight Your Team Spirit: We love a good team player! Make sure to mention any past experiences where you’ve worked collaboratively with others. This role is all about supporting each other, so show us how you can contribute to a positive team environment.
Be Confident with Digital Tools: Since the role involves using digital tools, don’t shy away from mentioning your tech-savviness. Whether it’s using apps or managing online orders, let us know how comfortable you are with technology to enhance the shopping experience.
Embrace the Challenge: Retail can be fast-paced and challenging, so we want to see your resilience. Share examples of how you’ve handled pressure in previous roles and how you’ve turned challenges into opportunities. This will show us you’re ready to thrive in a frontline position!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Products
Familiarise yourself with the range of food products that Marks & Spencer offers. Be ready to discuss your favourites and how you would recommend them to customers. This shows your passion for the brand and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond for a customer, as this will demonstrate your commitment to being a Customer Champion.
✨Emphasise Resilience and Flexibility
Retail can be hectic, so be ready to talk about how you handle pressure and adapt to changing situations. Share specific instances where you successfully managed a busy environment or dealt with unexpected challenges.
✨Get Comfortable with Digital Tools
Since the role involves using digital tools, brush up on any relevant technology or systems you might encounter. Mention any experience you have with digital platforms in retail, as this will show you're prepared to enhance the shopping experience for customers.