At a Glance
- Tasks: Lead a dynamic team to ensure smooth store operations and deliver excellent customer service.
- Company: Join the vibrant team at Ferndown Simply Food, part of M&S.
- Benefits: Competitive pay, extra £3/hour for night shifts, and a supportive work environment.
- Other info: Great opportunity for career growth in a fun, inclusive atmosphere.
- Why this job: Perfect for those who thrive in fast-paced settings and want to make a difference.
- Qualifications: Must be 18+, with leadership skills and a passion for teamwork.
The predicted salary is between 24000 - 30000 £ per year.
Work Pattern
- Week 1: Monday 05:00-13:00
- Tuesday 05:00-13:00
- Wednesday 05:00-13:00
- Friday 05:00-13:00
- Saturday 05:00-13:00
- Week 2: Sunday 06:00-14:00
- Tuesday 05:00-13:00
- Wednesday 05:00-13:00
- Thursday 05:00-13:00
- Friday 05:00-13:00
Under 18 Disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Additional £3.00 per hour (for any hours worked between 22:00 and 06:00).
Responsibilities:
- Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
- Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
- Allocate resource effectively to deliver a quick payment experience.
- Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
- Coordinate the team to deliver a clean, safe and well-presented store.
- Play their part in creating a great team atmosphere that is inclusive of everyone.
- Role model great Customer Service.
- Role model the M&S behaviours and Colleague Expectations across the store.
- Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
- Support nearby stores if operationally required.
- Responsible for being a key holder and answering call outs as required.
- Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Shift Lead - Food - Ferndown Simply Food employer: Marks & Spencer Plc
At Ferndown Simply Food, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. Our team members enjoy competitive pay, including additional hourly rates for night shifts, and have ample opportunities for personal and professional growth within a dynamic retail environment. Join us to be part of a dedicated team that values great customer service and teamwork, all while working in a well-presented and safe store.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead - Food - Ferndown Simply Food
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Dress the part! Make sure your outfit is smart and appropriate for the role. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Shift Lead - Food - Ferndown Simply Food
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Shift Lead and how you can contribute to our team at Ferndown Simply Food.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in leading teams, coaching colleagues, and delivering great customer service. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your relevant experience and achievements.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Shift Lead at Ferndown Simply Food. Familiarise yourself with the operational tasks, team coordination, and customer service expectations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to coach and support your team. Prepare examples from your past experiences where you've successfully led a team or improved productivity. Highlight how you can create an inclusive atmosphere and model great customer service.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle specific situations, like managing a busy shift or resolving a conflict among team members. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team dynamics, store operations, or growth opportunities. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
