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- Tasks: Serve customers with fresh bakery products and maintain high standards of quality.
- Company: Join the dynamic team at M&S, a leader in food retail.
- Benefits: Gain valuable experience, flexible hours, and a chance to work in a vibrant environment.
- Why this job: Be the face of M&S, delivering exceptional service and making a real impact every day.
- Qualifications: Must be 18 or over; strong communication and teamwork skills are essential.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 11 - 16 £ per hour.
Work Pattern
- Sunday: 08:00 - 16:45
- Monday: 12:00 - 16:00
- Tuesday: 12:00 - 16:00
Under 18 disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, working at the sharp end of fresh produce, under pressure and with precision. We’re seeking passionate individuals with a love for food that strive for perfection every day.
You’ll be a hands-on, sleeves-up brand ambassador bringing energy and attention to detail to every shift – delivering hot bread, fresh perspectives, and fast, five-star service to our customers. At M&S, our customers don’t wait. You’ll rise early, move quickly and put in the hard graft to maintain the highest standards in food quality and safety.
You’ll confidently manage demand, keeping our shelves full and our customers impressed. Efficiency and effectiveness are key aspects of your role. You’ll balance speed with safety, making sure our bakery delivers freshness and availability even during peak hours.
Being a team player is crucial. In this role, that means working closely with others while maintaining fast, high-quality output. Flexibility is vital. You’ll adapt to the rhythm of the store, working across different roles as needed and embracing each shift with determination.
This is a tough, fast-paced role – but one where you’ll see the impact of your work, every single day. Are you ready for it? Take Your Marks and apply today.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant (In-Store Bakery) - Ferndown Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant (In-Store Bakery) - Ferndown Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery section. Understanding their values and products will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to engage with customers or handle complaints. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your passion for food! During your interview, share your love for baking or any experiences you've had in food-related roles. This enthusiasm can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the M&S team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant (In-Store Bakery) - Ferndown Simply Food
Some tips for your application 🫡
Show Your Passion for Food: Let us know why you love food and what makes you excited about working in a bakery. Share any relevant experiences or skills that highlight your enthusiasm for delivering fresh, quality products.
Highlight Your Customer Service Skills: We want to see how you put customers first! Mention any past roles where you’ve provided excellent service, and don’t forget to include examples of how you’ve gone the extra mile to make someone’s day.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see how you fit the role. Remember, we appreciate attention to detail!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Basics
Familiarise yourself with the bakery products M&S offers. Understand the different types of bread, pastries, and cakes they sell. This knowledge will help you engage confidently with customers and show your passion for food during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about times when you went above and beyond to meet a customer's needs, as this role is all about delivering five-star service.
✨Demonstrate Team Spirit
Be ready to discuss how you work well in a team. Share specific instances where you collaborated with others to achieve a common goal, especially in fast-paced environments. Highlighting your adaptability and willingness to support colleagues will resonate well.
✨Emphasise Your Attention to Detail
Since this role requires precision and maintaining high standards, prepare to talk about how you ensure quality in your work. Whether it’s keeping shelves stocked or ensuring cleanliness, showing that you take pride in your work will set you apart.
