At a Glance
- Tasks: Assist customers and ensure a smooth shopping experience in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, including an unsocial hours premium, and opportunities for growth.
- Other info: Dynamic role with flexible shifts and a supportive team environment.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Must be over 18, with a passion for food and excellent communication skills.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern
- Sunday: 03:00 - 09:00
- Thursday: 03:00 - 09:00
- Saturday: 03:00 - 09:00
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you’ll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Falkirk Retail Park employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Falkirk Retail Park, where you will be part of a dynamic team dedicated to delivering exceptional service in a fast-paced environment. We offer competitive pay, including an unsocial hours premium, and foster a supportive work culture that encourages personal growth and teamwork. With opportunities to engage with our diverse range of food products and utilise digital tools, you'll play a vital role in enhancing the customer experience while developing your skills in one of the UK's leading retailers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Falkirk Retail Park
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate who truly cares.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will demonstrate that you’re ready to deliver that five-star service we’re looking for.
✨Tip Number 3
Be prepared for a fast-paced environment! During the interview, highlight your ability to thrive under pressure. Share experiences where you’ve successfully managed busy situations, showing that you can keep your cool when things heat up.
✨Tip Number 4
Show off your digital confidence! Since being digitally savvy is key, mention any experience you have with tech tools or apps. This will reassure us that you can easily adapt to using our in-store devices and enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food - Falkirk Retail Park
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. If you've worked in retail or have a knack for customer service, shout about it! We love seeing how your skills align with what we need.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role. Remember, we’re looking for someone who can thrive under pressure!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets into the right hands. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will show your passion for the brand and help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
Be ready to discuss how you work as part of a team. Share experiences where you supported colleagues or contributed to a positive work environment. This will demonstrate that you're a team player, which is crucial for this role.
✨Embrace Flexibility
Since the role requires adaptability, think of instances where you've successfully handled changing demands. Be prepared to express your willingness to take on various tasks and shifts, showcasing your flexibility and readiness to embrace challenges.
