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- Tasks: Deliver exceptional customer service in fashion, beauty, and home.
- Company: Join the iconic M&S team at Cheshire Oaks.
- Benefits: Flexible hours, competitive pay, and a vibrant work environment.
- Other info: Opportunity to grow in a dynamic retail setting.
- Why this job: Be part of a fast-paced team that helps customers feel their best.
- Qualifications: Passion for fashion and strong communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern: Friday 10:00-16:30, Saturday 10:00-16:30
Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.
We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor‑made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in‑store and online.
At M&S, our customers don't wait. You’ll be operating in a high‑demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets. You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non‑negotiable. You’ll keep standards sky‑high while balancing speed and accuracy, even when the pressure is on. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in‑store devices, to provide a personalised five‑star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head‑on. If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply.
Customer Assistant - Lingerie - Cheshire Oaks in Ellesmere Port employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Lingerie - Cheshire Oaks in Ellesmere Port
✨Tip Number 1
Get to know the company culture before your interview. Check out M&S's social media and website to understand their values and customer approach. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, like a customer needing help with sizing or product recommendations. Role-playing these situations can boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Dress the part! Since you're applying for a fashion-forward role, make sure your outfit reflects your personal style while also being professional. This shows that you understand the brand and are ready to represent it well.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Assistant - Lingerie - Cheshire Oaks in Ellesmere Port
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for fashion and customer service right from the start. Use your application to highlight any relevant experience or personal stories that showcase your love for helping customers feel their best.
Tailor Your Application: Just like you would recommend a perfect outfit, tailor your application to fit the role. Mention specific skills and experiences that align with what we’re looking for, such as your ability to build rapport and provide personalised service.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short and impactful, so we can quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining us!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Fashion Trends
Brush up on the latest fashion trends and lingerie styles before your interview. Being able to discuss current trends shows your passion for the role and helps you connect with the interviewer, who will likely be looking for someone who can engage customers with confidence.
✨Practice Your Customer Interaction Skills
Since this role is all about delivering a top-notch customer experience, practice how you would approach a customer in-store. Role-play scenarios where you recommend products or provide styling advice. This will help you demonstrate your ability to build rapport and listen to customer needs during the interview.
✨Familiarise Yourself with Digital Tools
Get to know the digital tools mentioned in the job description, like the Sparks App. Being digitally confident is key, so if you can show that you’re comfortable using technology to enhance customer service, you’ll stand out as a strong candidate.
✨Show Your Flexibility and Graft
Retail can be fast-paced and demanding, so be ready to share examples of how you've adapted to challenges in previous roles. Highlight your willingness to roll up your sleeves and get stuck in, even when things get busy. This will demonstrate that you’re the kind of person who thrives in a dynamic environment.