Marks & Spencer is seeking a Senior Service Assurance Manager to embed Service Management practices across D&T Tribes. You will link Tribe delivery to SLAs, coach teams, monitor performance, and drive improvements to ensure stable IT services and business outcomes.
You will promote ITIL4, DevOps and SecOps frameworks, collaborate with product owners and squad leaders, and report on incidents and trends to leadership. This is a hybrid role in the UK retail tech environment.
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Senior Service Assurance Lead: ITIL4, DevOps & SecOps in Eccles employer: Marks & Spencer Plc
Join M&S as a Team Support Manager in Bristol Longwell Green Retail Park, where we pride ourselves on fostering a dynamic and inclusive work culture. With opportunities for personal growth and development, you will play a vital role in leading your team to deliver exceptional customer service while enjoying the benefits of a supportive environment that values hard work and dedication. Our commitment to employee well-being and career advancement makes us an excellent employer for those seeking meaningful and rewarding employment.
