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- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and a chance to grow your career.
- Other info: Dynamic environment with opportunities to learn and develop.
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: Passion for food, resilience, and a team player attitude.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern: Saturday - 07:30 - 16:30, Sunday 07:30 - 16:15
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Dundee Gallagher Retail Park employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Dundee Gallagher Retail Park
✨Tip Number 1
Get to know the M&S Food products inside out! When you walk into that interview, show off your passion and knowledge. It’ll impress the hiring team and prove you’re ready to be a brand ambassador.
✨Tip Number 2
Practice your customer service skills! Think about how you’d handle busy periods and demanding customers. Role-play with a friend or family member to get comfortable with those high-pressure scenarios.
✨Tip Number 3
Show your digital confidence! Familiarise yourself with tools like the Sparks App. Mentioning your tech-savviness in the interview will highlight your readiness to enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Share examples of how you’ve thrived in changing environments before. This will demonstrate that you can handle the dynamic nature of retail and are ready to jump in wherever needed.
We think you need these skills to ace Customer Assistant - Food - Dundee Gallagher Retail Park
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let us know why you love food and M&S products! Share any experiences you've had that show your enthusiasm for food retail. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to emphasise any previous experience you have in customer service. We’re all about delivering five-star service, so share examples of how you've gone above and beyond for customers in the past. This will help us see that you’re ready to thrive in a high-pressure environment.
Be Flexible and Adaptable: In your application, mention your ability to adapt to changing situations. Retail can be unpredictable, and we need team players who can roll with the punches. Share any experiences where you’ve had to think on your feet or adjust quickly to new challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy, which is a big plus for us!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Resilience
Prepare examples from your past experiences where you thrived under pressure. M&S is looking for candidates who can handle busy environments, so share stories that highlight your ability to stay sharp and focused when things get hectic.
✨Show Off Your Digital Skills
Since being digitally confident is essential, think about how you've used technology in previous roles. Be ready to discuss any experience with apps or digital tools, especially if you’ve used them to enhance customer service.
✨Emphasise Teamwork and Flexibility
M&S values a positive team environment, so be prepared to talk about how you’ve worked collaboratively in the past. Also, mention your willingness to adapt to different roles and responsibilities, as flexibility is crucial in retail.