At a Glance
- Tasks: Serve customers, keep the store tidy, and recommend M&S Food products.
- Company: Join M&S, a leading retailer with a focus on customer experience.
- Benefits: Competitive pay, flexible hours, and a vibrant team environment.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the face of M&S, delivering exceptional service and making an impact.
- Qualifications: Must be 18+, with strong communication skills and a passion for food.
Working Pattern
- Week 1: Sunday 0300-0900, Tuesday 0300-0900, Wednesday 0300-0900, Friday 0300-0900
- Week 2: Tuesday 0300-0900, Thursday 0300-0900, Friday 0300-0900, Saturday 0300-0900
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Purpose: To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities:
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities:
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome: M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Food - Dumbarton Simply Food employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants can thrive. With a strong focus on employee growth and development, we provide comprehensive training and support to help you excel in your role while enjoying the benefits of a flexible schedule and competitive pay, including an unsocial hours premium. Join our passionate team in Dumbarton, where you'll not only deliver outstanding service but also be part of a company committed to inclusivity and innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Dumbarton Simply Food
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their food products. This will help you show your passion and knowledge during the chat, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. M&S values remarkable service, so be ready to share your experiences that highlight your commitment to customer satisfaction.
✨Tip Number 3
Be flexible and adaptable! Since the role requires working in various areas of the store, show that you're ready to tackle any challenge. Share instances where you've successfully adapted to changing situations in previous jobs.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the M&S team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Assistant - Food - Dumbarton Simply Food
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can’t wait to share that enthusiasm with customers. We want to see that you’re not just looking for a job, but that you genuinely care about the food we sell.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re all about delivering five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you’re ready to thrive in a high-pressure environment!
Be Flexible and Adaptable:In your application, emphasise your ability to adapt to changing situations. We need team players who can handle whatever comes their way, so share instances where you’ve successfully managed unexpected challenges. This will help us see that you’re ready to roll up your sleeves and dive into the action!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows that you’re tech-savvy and ready to use our digital tools to enhance the customer experience. We can’t wait to see your application!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent promotions will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your commitment to delivering five-star service.
✨Show Your Flexibility
Since the role requires adaptability, be ready to discuss how you've handled changing situations in previous jobs. Share specific instances where you successfully adjusted to new tasks or priorities, showcasing your ability to thrive under pressure.
✨Embrace Digital Tools
Familiarise yourself with digital tools like the Sparks App and any in-store devices. Mentioning your comfort with technology during the interview will demonstrate that you're ready to enhance the customer experience using these tools.
