At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, competitive pay, and a dynamic work environment.
- Other info: Great opportunity for growth in a fast-paced retail setting.
- Why this job: Be at the forefront of customer service and make a real impact.
- Qualifications: Passion for food, resilience, and team spirit are essential.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern
- Week 1
- Sunday 10:00-18:00
- Wednesday 13:00-21:00
- Thursday 13:00-21:00
- Saturday 13:00-21:00
- Week 2
- Tuesday 13:00-21:00
- Thursday 13:00-21:00
- Friday 13:00-21:00
- Saturday 13:00-21:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Food Customer Assistant — Flexible Shifts & Fast Service in Dorking employer: Marks & Spencer Plc
At M&S, we pride ourselves on being a dynamic and supportive employer, offering our Food Customer Assistants the chance to thrive in a fast-paced environment while delivering exceptional service. Our flexible shift patterns cater to your lifestyle, and our commitment to employee growth ensures that you will have ample opportunities to develop your skills and advance your career. Join us in creating a positive work culture where teamwork and resilience are celebrated, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Food Customer Assistant — Flexible Shifts & Fast Service in Dorking
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share your experiences with us.
✨Tip Number 3
Be flexible and show it! Highlight your adaptability in previous roles. We love team players who can jump into different areas of the store and keep things running smoothly, so let us know how you've done this before.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application reflects your passion for food and customer service, and don’t forget to mention your digital skills – they’re super important for us!
We think you need these skills to ace Food Customer Assistant — Flexible Shifts & Fast Service in Dorking
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us know how much you love food! Share any experiences or knowledge you have about M&S Food products. We want to see that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:Make sure to mention any previous roles where you've delivered top-notch customer service. We’re looking for those who can thrive under pressure and keep customers smiling, so share examples of how you've gone above and beyond in past jobs.
Be Flexible and Adaptable:Since the role requires flexibility, it’s a good idea to mention your ability to adapt to changing situations. Talk about times when you've successfully handled unexpected challenges or shifts in your work environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, make sure you brush up on M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the role but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or handled a difficult situation. This will demonstrate your ability to thrive under pressure and provide five-star service.
✨Emphasise Teamwork
Since being a team player is crucial for this role, come ready to discuss your experiences working in a team. Share specific instances where you supported colleagues or contributed to a positive work environment, highlighting your adaptability and collaborative spirit.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App and any in-store devices. Mention any relevant experience you have with technology in retail settings. Showing that you're comfortable with digital tools will reassure them that you can enhance the customer experience effectively.
