At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible shifts, team support, and opportunities for growth.
- Other info: Dynamic environment with no two shifts the same.
- Why this job: Be at the frontline, making a real impact on customer experiences.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 11 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Dorking employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Dorking means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. We offer a vibrant work culture that values resilience and teamwork, alongside opportunities for personal growth and development in a fast-paced environment. With a commitment to exceptional customer service and innovative digital tools, you'll find a rewarding career where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Dorking
✨Tip Number 1
Get to know M&S and their food products inside out! When you walk into that interview, show off your passion for their offerings. It’s all about demonstrating that you’re not just another candidate, but someone who genuinely cares about the brand and its customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. Role-playing with a friend can help you feel more confident and ready to shine in a high-pressure environment.
✨Tip Number 3
Show your digital savvy! Familiarise yourself with tools like the Sparks App and any other tech M&S uses. Being able to talk about how you’d use these tools to enhance the customer experience will set you apart from the competition.
✨Tip Number 4
Flexibility is key! Be prepared to discuss how you can adapt to different roles within the store. Share examples from past experiences where you’ve successfully juggled multiple tasks or adapted to changing demands – it’ll show you’re ready for the fast-paced world of retail.
We think you need these skills to ace Customer Assistant - Food - Dorking
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let us know why you love food and M&S products. Share any experiences that highlight your enthusiasm for our offerings – it’ll make you stand out!
Highlight Your Customer Service Skills:We want to see how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your ability to deliver five-star service, especially in high-pressure situations.
Be Digital Savvy:Mention any experience you have with digital tools or apps, like the Sparks App. We’re looking for team members who can enhance the customer experience using technology, so show us you’re up to speed!
Emphasise Teamwork and Flexibility:Let us know how you thrive in a team environment and adapt to changing demands. Share examples of how you’ve worked collaboratively and embraced challenges in previous roles.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Understand their unique selling points and be ready to discuss your favourites. This shows your passion for the brand and helps you connect with the interviewer.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to share experiences where you've worked effectively as part of a team. Discuss how you support colleagues and contribute to a positive work environment, especially during busy periods.
✨Embrace Flexibility and Adaptability
Be prepared to talk about your flexibility in working hours and adapting to different roles within the store. Share examples of how you've successfully handled changing demands in previous jobs, showcasing your resilience and commitment.
