At a Glance
- Tasks: Deliver five-star customer service and support in a fast-paced food retail environment.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, unsocial hours premium, and opportunities for career growth.
- Other info: Dynamic role with no two shifts the same; flexibility is key!
- Why this job: Be a brand ambassador and make customers feel valued every time they shop.
- Qualifications: Must be 18+, resilient, and ready to thrive under pressure.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Week 1: Tuesday: 02:45-10:45, Saturday: 02:45-10:45
- Week 2: Sunday: 04:00-12:00, Tuesday: 02:45-10:45
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Food Frontline Assistant - Fast-Paced Customer Service in Devizes employer: Marks & Spencer Plc
Join M&S, a leading retailer known for its commitment to exceptional customer service and employee development. Our fast-paced work culture fosters teamwork and resilience, offering competitive benefits including an unsocial hours premium and opportunities for career growth. Located in a vibrant community, we empower our Food Frontline Assistants to thrive in a dynamic environment while delivering outstanding service to our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Food Frontline Assistant - Fast-Paced Customer Service in Devizes
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and what makes them tick. This way, you can show off your passion for their food products and how you can contribute to their mission.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your five-star service mindset.
✨Tip Number 3
Show your flexibility! Be prepared to discuss how you can adapt to different roles in the store. Highlight any past experiences where you thrived in a fast-paced environment – it’ll show you’re ready for the challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Food Frontline Assistant - Fast-Paced Customer Service in Devizes
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re genuinely excited about the role and ready to embrace the fast-paced environment at M&S.
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We love seeing how you've thrived in high-pressure situations before, so don’t hold back on those examples!
Be Yourself:We’re looking for down-to-earth colleagues, so don’t be afraid to let your personality come through in your application. Share a bit about who you are and why you’d be a great fit for our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, brush up on M&S Food products. Familiarise yourself with their bestsellers and any new items. This will show your passion for the brand and help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will demonstrate your ability to thrive under pressure.
✨Emphasise Teamwork
Be ready to discuss your experience working in a team. Highlight how you support colleagues and contribute to a positive work environment. M&S values teamwork, so showing that you're a team player will set you apart.
✨Be Flexible and Adaptable
Since the role requires flexibility, prepare to talk about how you've adapted to changing situations in previous jobs. Share specific examples where you successfully handled unexpected challenges or shifts in workload.
