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- Tasks: Join M&S as a Customer Assistant, ensuring smooth operations and stock management.
- Company: M&S is a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy flexible working options and comprehensive training in a supportive environment.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Must be 18 or older; strong communication and digital skills required.
- Other info: We promote diversity and welcome applicants needing adjustments during the recruitment process.
Working Pattern
Monday- 08:00-16:00
Thursday- 08:00-16:00
Friday 08:00-16:00
Under 18 disclaimer This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Warehouse Operative - Purley Way employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Purley Way
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your teamwork skills in conversations with the hiring team. Since this role requires collaboration with colleagues, sharing examples of how you've successfully worked in a team can set you apart.
✨Tip Number 3
Demonstrate your adaptability by discussing past experiences where you've successfully handled changing situations. This will show that you're ready to meet the dynamic needs of the store.
✨Tip Number 4
Be prepared to discuss your digital skills. Since the role involves using in-store systems, showcasing your comfort with technology can give you an edge over other candidates.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Purley Way
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in your application, especially any previous roles that involved customer service or warehouse operations.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your ability to work in a team, your attention to detail, and any digital skills you possess, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have demonstrated excellent customer service and adaptability in previous roles.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Customer Service Skills
As a Customer Assistant, you'll need to demonstrate high levels of customer service. Prepare examples from your past experiences where you went above and beyond for a customer, showcasing your ability to engage and understand their needs.
✨Highlight Your Teamwork Experience
Being a team player is crucial for this role. Think of instances where you've successfully collaborated with others to achieve a common goal. Be ready to discuss how you can contribute to a positive team environment.
✨Demonstrate Digital Confidence
Since the role requires using in-store systems and tools, be prepared to talk about your experience with digital tools. If you have any specific examples of how you've used technology to improve efficiency or service, make sure to mention them.
✨Emphasise Flexibility and Adaptability
The job involves various operational tasks, so it's important to show that you're adaptable. Share examples of how you've successfully handled changing situations in previous roles, highlighting your ability to remain calm and effective under pressure.