At a Glance
- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly by managing deliveries and stock.
- Company: M&S is a leading retailer committed to innovation and sustainability in the retail industry.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team environment.
- Other info: We welcome diverse applicants and offer reasonable adjustments throughout the recruitment process.
- Why this job: Be part of a dynamic team that values customer service and inclusivity while making a real impact.
- Qualifications: Must be 18 or over, with strong communication skills and a commitment to excellent customer service.
Work Pattern
Week 1
Monday 05:00-12:30
Tuesday 12:30-20:30
Friday 05:00-12:30
Saturday 05:00-12:30
Week 2
Sunday 10:00-18:00
Mon 06:00-14:00
Tuesday 12:30-20:30
Friday 05:00-12:30
Under 18 disclaimer
This job role involvesoperating mechanical equipmentas relevant to the job roleand this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Warehouse Operative - Ecclesall Road Sheffield Simply Food employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where teamwork and flexibility are at the heart of our operations. Our commitment to employee growth is evident through comprehensive training programmes and a culture that values diversity and inclusion, ensuring every team member feels valued and empowered. Located in Sheffield, our store provides a unique opportunity to be part of a forward-thinking retail leader, dedicated to delivering outstanding customer experiences while championing sustainability and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Ecclesall Road Sheffield Simply Food
✨Tip Number 1
Familiarise yourself with the specific duties of a Customer Assistant at M&S. Understanding the importance of stock management and customer service will help you demonstrate your enthusiasm and readiness for the role during any interviews.
✨Tip Number 2
Showcase your flexibility and adaptability in previous roles. Be prepared to discuss examples where you've successfully managed changing priorities or worked across different tasks, as this is crucial for the position.
✨Tip Number 3
Highlight your digital skills. Since the role requires using in-store systems, be ready to talk about any experience you have with technology or digital tools that can enhance operational efficiency.
✨Tip Number 4
Emphasise your commitment to teamwork. Prepare to share instances where you've collaborated effectively with colleagues to achieve common goals, as being a team player is essential for this role.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Ecclesall Road Sheffield Simply Food
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and operational tasks in your application.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of a Customer Assistant. Emphasise your ability to work in a team, your attention to detail, and any previous experience in retail or warehouse operations.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you have provided excellent customer service or worked effectively in a team environment.
Highlight Digital Skills:Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or systems. This could include inventory management software or point-of-sale systems.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share examples of how you've provided great service in the past. Highlight your ability to engage with customers and meet their needs.
✨Demonstrate Flexibility and Adaptability
The job requires you to be adaptable to changing situations. Be ready to discuss times when you've had to adjust quickly to new tasks or challenges, showcasing your flexibility in a fast-paced environment.
✨Highlight Your Teamwork Experience
As a Customer Assistant, you'll be working closely with colleagues. Share experiences that demonstrate your ability to collaborate effectively and support your team, as this is crucial for a smooth operation.
✨Be Digitally Confident
Since you'll be using digital tools to manage stock and track deliveries, mention any relevant experience you have with technology. Show that you're comfortable with digital systems and eager to learn new ones.
