At a Glance
- Tasks: Join M&S as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: Be part of Marks & Spencer, a leader in the retail industry.
- Benefits: Flexible working options and a supportive team environment.
- Other info: Inclusive workplace committed to diversity and personal growth.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Must be 18+, with strong communication and digital skills.
Work Pattern
- Tuesday 14:00 - 22:00
- Wednesday 14:00 - 22:00
- Thursday 14:00 - 22:00
- Friday 14:00 - 22:00
- Saturday 14:00 - 22:00
Under 18 disclaimer: To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\\\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\\\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\\\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Brent Cross in London employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Customer Assistants play a crucial role in delivering outstanding service. Located in Brent Cross, our team enjoys a supportive culture that values flexibility, inclusivity, and personal growth, with comprehensive training and development opportunities to enhance your skills. Join us to be part of a forward-thinking company that is committed to sustainability and innovation in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Brent Cross in London
✨Get Hands-On at Local Job Fairs
Check out local job fairs specifically geared towards warehouse and logistics roles—these are golden opportunities to meet potential employers face-to-face. Bring your best handshake and a friendly smile to make a memorable impression!
✨Tap Into Community Networks
Join local community groups or forums related to logistics and warehousing. Engaging in these networks can lead to word-of-mouth opportunities and insider information about part-time positions, which aren’t always advertised online.
✨Be Ready for Fast-Paced Interviews
For part-time roles in the warehouse sector, employers might want to move quickly, so be prepared for interviews that could happen on the spot if you visit them in person. Brush up on common interview questions specific to warehouse operations and safety protocols.
✨Show Off Your Availability
When applying, make it clear when you’re available to work—this helps employers see how easily you could slot into their existing shifts. Consider flexible hours as a big plus; it often gives you an edge over the competition. Don't forget to apply through our website for an even smoother experience!
We think you need these skills to ace Customer Assistant - Warehouse Operative - Brent Cross in London
Some tips for your application 🫡
Show Off Your Organisational Skills:In the warehouse-inventory-logistics world, being organised is key! Make sure to highlight any relevant experience with inventory management systems or even just your knack for keeping things in order. Use clear examples in your CV to demonstrate how your skills can boost efficiency and accuracy in Marks & Spencer Plc's operations.
Relevant Certificates Matter:If you've got any specific certifications related to logistics — think forklift licences or health and safety training — make sure these are front and centre in your application. They can significantly bolster your profile and show that you're serious about working in this space. Don't forget to mention the training in your cover letter too!
Flexible Availability is Key:Since you're applying for a part-time gig, it’s vital to clearly state your availability in both your CV and cover letter. Companies like Marks & Spencer Plc appreciate candidates who can adapt to their scheduling needs, so make sure they see when you can step in and help out!
Keep It Simple and Straightforward:In this field, clarity goes a long way. Avoid overly complex language or fancy fonts in your CV. Stick to a clean format that makes it easy for Marks & Spencer Plc to see your experience and skills at a glance. Remember, sometimes less is more!
How to prepare for a job interview at Marks & Spencer Plc
✨Show Off Your Organisation Skills
In a warehouse or logistics role, organisation and attention to detail are key. Be ready to discuss how you've managed stock, organised items, or optimised any processes previously. If you've used inventory management systems, mention those tools too!
✨Familiarise Yourself with Safety Protocols
Safety is a massive part of the logistics field, so brush up on the safety regulations and practices. You might be asked how to handle hazardous materials or what steps you'd take in case of an emergency. Showing we know about safety will go a long way!
✨Flexibility is Your Friend
Part-time work often comes with flexible hours. Be proactive in sharing your availability and willingness to cover shifts, especially if you can show commitment and reliability. This will demonstrate your eagerness to contribute to the team at Marks & Spencer Plc.
✨Talk About Teamwork and Communication
Most warehouse roles require great teamwork, so be prepared to share examples of times you've worked in a team. Discuss how you communicated important information or resolved conflicts in a fast-paced environment, as that’s crucial in logistics!
