At a Glance
- Tasks: Join us as a Customer Assistant, ensuring our store runs smoothly behind the scenes.
- Company: M&S is revolutionising retail with a focus on inclusivity and sustainability.
- Benefits: Enjoy flexible working hours and comprehensive training in digital tools.
- Other info: We promote an inclusive environment and welcome diverse applicants.
- Why this job: Be part of a dynamic team that values customer service and teamwork.
- Qualifications: Must be 18 or older; strong communication and digital skills are essential.
Overview
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Working Pattern
Thursday 17:30-00:00
Friday 17:30-00:00
Saturday 16:30-23:00
Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\'ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\'ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\'ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- · Serve our customers efficiently, both on the shop floor and at service points
- · Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- · Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- · Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- · Build expert product knowledge to sell and recommend our products and services
- · We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- · High levels of customer service
- · Committed to delivering excellent work with great attention to detail
- · Open to and acts upon feedback, asking for this regularly
- · Takes accountability for planning and managing own workload efficiently
- · Strong communication skills
- · Adaptable to changing situations
- · Builds positive relationships by being a good listener
- · Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Warehouse Operative - Bolton Middlebrook in Horwich employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values teamwork and flexibility. As a Customer Assistant in Operations at our Bolton Middlebrook location, you'll benefit from comprehensive training, opportunities for personal growth, and the chance to contribute to a greener retail future. Join us to be part of a dynamic team that prioritises customer satisfaction and embraces innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Warehouse Operative - Bolton Middlebrook in Horwich
✨Tip Number 1
Familiarise yourself with M&S's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Highlight your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. M&S values a team-oriented environment, so demonstrating your ability to work well with colleagues will set you apart.
✨Tip Number 3
Be ready to discuss your adaptability in fast-paced environments. Share specific instances where you've had to adjust quickly to changing circumstances, as this role requires flexibility in handling various operational tasks.
✨Tip Number 4
Brush up on your digital skills, especially if you've used stock management systems before. Being digitally confident is essential for this role, so be prepared to talk about any relevant experience you have with technology in a retail setting.
We think you need these skills to ace Customer Assistant - Warehouse Operative - Bolton Middlebrook in Horwich
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and key capabilities required for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in customer service or warehouse operations. Use specific examples to demonstrate your ability to work efficiently, manage stock, and provide excellent service.
Showcase Digital Skills:Since being digitally confident is essential for this role, mention any relevant digital tools or systems you have used in past jobs. This could include inventory management software or point-of-sale systems.
Express Teamwork and Flexibility:Illustrate your ability to work as part of a team and adapt to changing situations. Provide examples of how you've successfully collaborated with colleagues in previous roles and how you can contribute to a positive work environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Team Spirit
As a Customer Assistant, teamwork is key. Be prepared to discuss examples of how you've worked effectively with others in the past. Highlight your ability to support colleagues and contribute to a positive work environment.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or systems. You could even share a specific instance where you used technology to improve efficiency or solve a problem.
✨Emphasise Customer Service Skills
This position revolves around providing excellent customer service. Prepare to talk about times when you've gone above and beyond for a customer, and how you can apply that same dedication at M&S.
✨Be Ready for Flexibility
The job requires adaptability to changing tasks and priorities. Think of examples where you've successfully adjusted to new situations or taken on different responsibilities, and be ready to share those during your interview.
