At a Glance
- Tasks: Assist customers with Travel Money transactions and provide expert product advice.
- Company: Join M&S, a trusted name in retail known for exceptional customer service.
- Benefits: Work Sundays and weekdays with flexible hours, ensuring a balanced work-life schedule.
- Other info: Position based in Kew, focusing on delivering top-notch Travel Money services.
- Why this job: Be part of a team that values accuracy and personal customer interactions.
- Qualifications: Must be over 18 due to the use of specialist cutting equipment.
The predicted salary is between 12 - 13 £ per hour.
Work Pattern:
- Sunday - 09:00 - 17:00
- Monday - 13:30 - 21:30
- Wednesday - 13:30 - 21:30
- Friday - 13:30 - 21:30
Under 18 Disclaimer: This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team in Travel Money – the part of the store where customers look to us for confidence, clarity, and brilliant service before they head off on their adventures. This is a role for someone who thrives on connection, keeps calm under pressure, and delivers accuracy and service in equal measure. You’ll be a trusted expert, helping customers choose the right products and services while making every interaction feel personal and effortless.
Being digitally confident is essential. You’ll use our tools to complete transactions quickly, check rates, and support customers across all Travel Money channels. Accuracy and compliance are key. You’ll follow safe, legal, and financial-crime processes at every step, protecting our customers and the business.
At M&S, customers come first. You’ll be fast, focused, and proactive, engaging with customers, spotting opportunities, and delivering a brilliant experience every time. Teamwork matters. You’ll share your Travel Money knowledge, support colleagues across the store, and help build confidence and capability in others.
Flexibility is vital. You’ll adapt quickly to store priorities, work at pace, and maintain ‘best in town’ standards in presentation, availability, and service. If you’re curious, detail-driven, and passionate about delivering great service, this role is for you.
Customer Assistant - Travel Money - Kew employer: Marks & Spencer Plc
M&S offers a dynamic work environment in Kew, prioritising customer satisfaction and teamwork. Employees benefit from flexible working hours and opportunities to enhance their skills in a supportive setting.
