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- Tasks: Deliver five-star service and assist customers with travel money needs.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Gain valuable retail experience and develop customer service skills.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of retail, making customers feel valued every day.
- Qualifications: Must be 18 or older; passion for customer service is key.
The predicted salary is between 20000 - 25000 £ per year.
Work Pattern:
- Week 1
- Sunday: 1000-1800
- Wednesday: 1000-1800
- Thursday: 1000-1800
- Tuesday: 1000-1800
- Thursday: 1000-1800
- Saturday: 1000-1800
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Travel Money - Edinburgh employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Travel Money - Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their values. This will help you show that you're genuinely interested in being part of the team and can help you tailor your answers to fit their culture.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your experiences align with the role of a Customer Assistant, especially in high-pressure situations. We want you to shine!
✨Tip Number 3
Show off your digital skills! Since being digitally confident is key for this role, be ready to discuss how you've used technology in previous jobs. Mention any apps or tools you've used to enhance customer service.
✨Tip Number 4
Be yourself! M&S is looking for down-to-earth individuals who can connect with customers. Don’t be afraid to let your personality shine through during the interview. Remember, they want to see the real you!
We think you need these skills to ace Customer Assistant - Travel Money - Edinburgh
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Mention why you love working in retail and how you connect with customers. A bit of personality goes a long way!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience. We want to know how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Customer Assistant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Familiarise yourself with M&S products and services. Be ready to discuss your favourite items and how they can benefit customers. This shows your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help someone, especially in high-pressure situations. This will demonstrate your ability to thrive in a busy retail environment.
✨Embrace Digital Tools
Since being digitally confident is essential, brush up on any relevant apps or tools that M&S uses, like the Sparks App. Be ready to discuss how you would use these tools to enhance the customer experience during your interview.
✨Team Player Attitude
Highlight your teamwork skills by sharing experiences where you supported colleagues or contributed to a positive work environment. M&S values collaboration, so showing that you can work well with others will set you apart.