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- Tasks: Assist customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Must be 18+, with strong communication skills and digital confidence.
Customer Assistant – Through The Night Foods – Cheshire Oaks
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Working Pattern:
Week 1:
Sunday 22:00-06:00
Monday 22:00-06:00
Wednesday 22:00-06:00
Thursday 22:00-06:00
Friday 22:00-06:00
Week 2:
Monday22:00-06:00
Tuesday 22:00-06:00
Wednesday 22:00-06:00
Friday 22:00-06:00
Saturday 22:00-06:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Job Description:
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Through The Night Foods - Cheshire Oaks employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Through The Night Foods - Cheshire Oaks
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to providing excellent customer service.
✨Tip Number 2
Demonstrate your digital confidence by exploring the Sparks App and other in-store devices. Being able to discuss how you would use these tools to enhance the customer experience can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've worked effectively in a team or adapted to changing situations in previous roles. This will highlight your ability to create an inclusive store environment and respond to the dynamic nature of retail.
✨Tip Number 4
Show your enthusiasm for customer service by thinking of ways to engage with customers proactively. Be ready to share ideas on how you would make their shopping experience remarkable, as this aligns perfectly with the role's key accountabilities.
We think you need these skills to ace Customer Assistant - Through The Night Foods - Cheshire Oaks
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products, as this will be crucial for the role.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the job. Emphasise your customer service skills, digital capabilities, and any previous retail experience. Use specific examples to demonstrate how you've excelled in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for M&S and the Foods section. Mention why you want to work there and how you can contribute to their mission of delivering excellent customer service. Be sure to include your enthusiasm for food products and your ability to engage with customers.
Showcase Your Flexibility: In your application, highlight your adaptability and willingness to work various shifts as outlined in the job description. Mention any past experiences where you successfully managed changing demands in a fast-paced environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help customers, as this aligns with the expectations of being a brand ambassador at M&S.
✨Demonstrate Digital Confidence
Familiarise yourself with digital tools like the Sparks App and in-store devices. Be ready to discuss how you would use these tools to enhance the customer experience, showing that you're adaptable and tech-savvy.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your experience working in teams and how you adapt to changing situations. M&S values a collaborative environment, so sharing examples of how you've supported colleagues and contributed to a positive workplace will be beneficial.