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- Tasks: Create stunning displays and enhance customer experiences in a fast-paced retail environment.
- Company: Join M&S, a leading brand known for quality and style.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Why this job: Be a visual storyteller and make a real impact on customer shopping experiences.
- Qualifications: A passion for fashion and strong teamwork skills are essential.
- Other info: Dynamic role with opportunities to learn and develop in retail.
The predicted salary is between 13 - 16 £ per hour.
Working Pattern:
- Week 1: Monday 07:00 - 15:00
- Week 1: Tuesday 07:00 - 15:00
- Week 1: Wednesday 07:00 - 15:00
- Week 1: Friday 07:00 - 15:00
- Week 1: Saturday 07:00 - 15:00
- Week 2: Sunday 08:00 - 16:00
- Week 2: Tuesday 07:00 - 15:00
- Week 2: Wednesday 10:00 - 18:00
- Week 2: Thursday 07:00 - 15:00
- Week 2: Friday 07:00 - 15:00
Join our team at M&S as a Visual Merchandiser in Fashion, Home & Beauty, a critical frontline role shaping how our customers experience the new M&S. We’re looking for people who have an eye for fashion and have the resilience and drive to deliver high-impact displays that sell. You’ll be ready to implement the hottest merchandising plans, giving our shop floor the ‘wow’ factor. You’ll be a visual storyteller and a fast-moving retail professional, balancing creativity with operational demands.
- Use our digital tools to bring campaigns to life – and help make M&S the go-to for stylish, affordable quality.
- Efficiency matters. You’ll roll your sleeves up and deliver high-impact visual updates at pace, even under pressure.
- Teamwork is key. You’ll support colleagues across the floor and contribute to a store that looks and sells through brilliantly.
- Flexibility is vital. Retail moves fast and you’ll easily pivot between tasks, meeting the demand.
If you’ve got the eye, the pace, and the grit, we want you. Are you ready for it? Take Your Marks and apply today.
Purpose:
- To deliver a great shopping experience for their customers, putting customers before task every time.
- Champion new ways of working within stores through an open mindset and positive attitude.
- Complete tasks and processes that deliver ‘best in town’ standards.
- Serve and sell across all channels brilliantly well.
- Be the voice of our customer to help us continually improve.
Key Accountabilities:
- Dress and style mannequins to agreed standard each launch and throughout the season as required.
- Deliver seasonal Window implementation.
- Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy.
- Works alongside C&H colleagues to ensure correct implementation of POS each season.
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points.
- Skilled to utilise all digital tools and communication channels to do the job.
- Share customer and colleague feedback to help us do things better.
- Share knowledge and experience with colleagues to support others in building skill and confidence.
- Own their own learning & development and proactively access digital learning solutions.
- Know the daily sales targets, priorities, promotions & selling opportunities.
- Have great product knowledge to sell and recommend our products and services.
- Proactively engage with customers to understand their needs and make recommendations.
- Understand the store priorities and their part to play.
- Complete tasks with pace and in line with SOPs.
- Minimise cost and waste through good process practice.
- Follow safe and legal working practices.
Key Capabilities:
- Understands how M&S operates, its strategy, future and the role they play.
- Committed to delivering excellent work fast with great attention to detail.
- Open to and acts on feedback, asking for this regularly.
- Sets performance objectives for self in conjunction with line manager and in line with business plans.
- Takes accountability for planning and managing own work efficiently to ensure objectives are met.
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does.
- Effective at communicating their intentions to others; ensures communication is clear and simple.
- In control of their own reactions and considers how to share their perspective to create better reaction for team.
- Copes well with change and work challenges and recovers quickly from its impact.
- Builds positive relationships by being a good listener and getting to know people by establishing a connection.
Technical Skills/Experience:
- Comprehensive Styling skills which can be applied across instore visual elements and windows.
- Strong knowledge of Visual Merchandising principles.
- Contributing to store sales and cost control.
- Work across the store to get things done right first time within timescales.
- Comprehensive knowledge of customer shopping channels.
- Good level of product knowledge and services across the store.
- Up to date knowledge of the commercial operation and brilliant basics.
- Good level of digital capability and use of digital tools and applications.
- Understand customer needs and spot selling opportunities.
- Adapting to change.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
Customer Assistant - Stylist - Kingston employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Stylist - Kingston
✨Tip Number 1
Get to know the company! Research M&S and their values, especially around customer experience and visual merchandising. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your styling skills and how you can contribute to creating that 'wow' factor on the shop floor. Use examples from your past experiences to demonstrate your creativity and efficiency under pressure.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the M&S family!
We think you need these skills to ace Customer Assistant - Stylist - Kingston
Some tips for your application 🫡
Show Your Style: When you're writing your application, let your personality shine through! We want to see your passion for fashion and visual merchandising. Share any relevant experiences that highlight your creativity and ability to deliver high-impact displays.
Be Specific: Tailor your application to the role by mentioning specific skills and experiences that align with the job description. If you've worked with digital tools or have experience in retail, make sure to highlight that – it shows us you understand what we're looking for!
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and avoid unnecessary jargon. This helps us quickly see how you fit into our team and the role of Customer Assistant - Stylist.
Apply Through Our Website: Don't forget to apply through our website! It's the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company there.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Stuff
Before the interview, make sure you brush up on M&S's values and how they operate. Familiarise yourself with their visual merchandising principles and be ready to discuss how your styling skills can enhance the customer experience.
✨Show Your Creativity
Prepare to showcase your creative side! Think of examples where you've successfully implemented eye-catching displays or contributed to a team project. Be ready to explain how you balance creativity with operational demands.
✨Demonstrate Team Spirit
Teamwork is crucial in this role, so come prepared with examples of how you've collaborated with others in previous jobs. Highlight your ability to support colleagues and contribute to a positive store environment.
✨Be Ready for Change
Retail is fast-paced, and flexibility is key. During the interview, share experiences where you've adapted quickly to changes or challenges. This will show that you're resilient and ready to thrive in a dynamic environment.
