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- Tasks: Welcome customers, ensure safety, and support a positive shopping experience.
- Company: Join Marks & Spencer, a leader in retail innovation and inclusivity.
- Benefits: Flexible working hours, inclusive culture, and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment while enhancing customer safety.
- Qualifications: Confident personality, strong communication skills, and a passion for customer service.
- Other info: Be part of a team that values diversity and offers exciting career opportunities.
The predicted salary is between 13 - 16 £ per hour.
Service and Safety Assistant
Work Pattern:
- Week 1: Monday 12:00 – 20:00, Tuesday 12:00 – 20:00, Thursday 15:00 – 23:00, Friday 15:00 – 23:00, Saturday 15:00 – 23:00
- Week 2: Sunday 09:00 – 17:00, Monday 12:00 – 20:00, Wednesday 15:00 – 23:00, Thursday 15:00 – 23:00, Friday 15:00 – 23:00
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Key Accountabilities and Measures:
- Provide customers with a visible presence at the beginning of their shopping journey.
- Welcome customers to the store with a smile and by making eye contact, using a range of greeting techniques known to deter theft.
- Support other areas within the store (e.g. Foods, C&H, Operations).
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?).
- Assist customers in navigating the store, recognising when a customer needs help and providing the right level of support.
- Thank customers for shopping when they exit.
- Deal calmly and empathetically with people in various retail circumstances, including confrontational situations.
- Respond to door alarms sincerely and apologetically, resolving any issues the customer may have.
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity.
- Identify and monitor suspicious persons, activity or theft and take appropriate actions to deter.
- Report all incidents through the M&S Incident reporting process.
- Ensure that persons served with a trespass notice do not re-enter the site.
- Carry store radio and engage with police and other security personnel.
- Apprehend external thieves only if necessary and in line with business policy.
- Report any incidents of known or suspected internal theft or malpractice.
Key Skills:
- Confident with a friendly and natural personality.
- Strong communication skills with the ability to engage customers easily.
- Ability to remain focused on greeting customers and deterring suspicious activity.
- Natural empathy with M&S brand and values, including service behaviours.
- Self-motivated, willing to improvise and suggest new approaches.
- Able to maintain high standards of appearance and uniform standards.
- No requirement to be licensed, but good observation skills would be a benefit.
Key Relationships and Stakeholders:
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC Police
- Local Networks
Everyone’s Welcome. M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Service & Safety - Brooklands employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Service & Safety - Brooklands
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the M&S brand.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the M&S careers page. This way, you can stay updated on your application status and explore other exciting opportunities within the company.
We think you need these skills to ace Customer Assistant - Service & Safety - Brooklands
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, this role is all about engaging with customers, so a warm tone can go a long way.
Tailor Your Application: Make sure to highlight your relevant experience and skills that match the job description. If you've got strong communication skills or experience in retail, shout about it! We love seeing how your background aligns with what we’re looking for.
Show Your Enthusiasm: Let us know why you want to join our team at M&S! A bit of passion can really make your application stand out. Whether it's your love for customer service or your admiration for our brand values, share it with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Marks & Spencer Plc
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Assistant in Service & Safety. Familiarise yourself with the store layout, key marketing messages, and common customer queries. This will help you demonstrate your knowledge and show that you're ready to engage with customers confidently.
✨Practice Your Greeting Techniques
Since welcoming customers is a big part of the role, practice different greeting techniques. Smile, make eye contact, and be friendly. You could even role-play with a friend to get comfortable with how to approach customers and deter theft while maintaining a positive atmosphere.
✨Showcase Your Communication Skills
Strong communication is essential for this position. Think of examples from your past experiences where you've successfully engaged with customers or handled difficult situations. Be ready to share these stories during the interview to highlight your ability to connect with people and resolve issues calmly.
✨Demonstrate Empathy and Adaptability
In retail, you'll encounter various situations, including confrontational ones. Prepare to discuss how you would handle such scenarios with empathy and professionalism. Show that you're adaptable and willing to improvise when needed, which aligns with the values of Marks & Spencer.