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- Tasks: Serve customers, keep the store tidy, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and customer experience.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
- Other info: Training provided to enhance your digital skills and product knowledge.
Below is the working pattern for this vacancy. To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older. Working Hours: Sunday 15:00-19:00 Saturday 14:00-22:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve. Key Accountabilities Serve our customers efficiently, both on the shop floor and at service points. Keep the store clean and tidy, ensuring that our shelves are always stocked with product. Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store. Build expert product knowledge to sell and recommend our products and services. We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time. Key Capabilities High levels of customer service. Committed to delivering excellent work with great attention to detail. Open to and acts upon feedback, asking for this regularly. Takes accountability for planning and managing own workload efficiently. Strong communication skills. Adaptable to changing situations. Builds positive relationships by being a good listener. Good level of digital capability. Everyone’s Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. #J-18808-Ljbffr
Customer Assistant - Operations/Warehouse - Bristol Eastgate employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations/Warehouse - Bristol Eastgate
✨Tip Number 1
Familiarise yourself with the products and services offered by Marks & Spencer. Being knowledgeable about what you’re selling will not only help you engage with customers but also demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will help you become more comfortable in proactively approaching customers and understanding their needs, which is crucial for this role.
✨Tip Number 3
Show your adaptability by being open to feedback and demonstrating how you can improve based on it. During any interactions, highlight your willingness to learn and grow, as this aligns with the company’s values.
✨Tip Number 4
Be prepared to discuss your experience with digital tools during the interview. Familiarity with technology is essential for this role, so think of examples where you've successfully used digital platforms to enhance customer service.
We think you need these skills to ace Customer Assistant - Operations/Warehouse - Bristol Eastgate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of a Customer Assistant.
Highlight Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service and engaged with customers in previous roles.
Show Adaptability: Demonstrate your ability to adapt to changing situations. Mention any experiences where you successfully managed unexpected challenges or changes in a work environment.
Express Enthusiasm for the Brand: Convey your passion for Marks & Spencer and their commitment to inclusivity and sustainability. Mention why you want to be part of their team and how you can contribute to their goals.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your commitment to putting customers first.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the company. During the interview, be ready to discuss how you would recommend products based on customer needs, showcasing your ability to build expert product knowledge.
✨Emphasise Adaptability
The retail environment can change rapidly. Be prepared to discuss situations where you've had to adapt to new challenges or changes in your work environment, demonstrating your flexibility and problem-solving skills.
✨Ask for Feedback
Show that you are open to growth by asking for feedback during the interview. This not only demonstrates your willingness to improve but also aligns with the company's value of acting upon feedback regularly.
