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- Tasks: Join M&S as a Customer Assistant, ensuring smooth store operations and stock availability.
- Company: M&S is a leading retailer known for quality products and exceptional customer service.
- Benefits: Enjoy flexible hours, digital learning opportunities, and a supportive team environment.
- Other info: Work in a fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
Work Pattern
Sunday: 06:00-15:00
Monday: 13:30-21:30
Wednesday: 13:30-21:30
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
#J-18808-Ljbffr
Customer Assistant - Operations - Walton on Thames Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations - Walton on Thames Simply Food
✨Tip Number 1
Familiarise yourself with M&S's operations and values. Understanding their commitment to customer service and operational excellence will help you align your approach during the interview.
✨Tip Number 2
Showcase your digital skills. Since being digitally confident is essential for this role, be prepared to discuss any relevant experience you have with in-store systems or stock management tools.
✨Tip Number 3
Emphasise your teamwork abilities. Highlight experiences where you've successfully collaborated with others, as this role requires working closely with colleagues to ensure smooth operations.
✨Tip Number 4
Be ready to demonstrate your flexibility. Prepare examples of how you've adapted to changing situations in previous roles, as this is crucial for meeting the dynamic needs of the store.
We think you need these skills to ace Customer Assistant - Operations - Walton on Thames Simply Food
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Assistant position. Understand the key responsibilities and skills required, such as being digitally confident and a team player.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles in customer service or operations, and showcase your ability to work efficiently in a team.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how you have demonstrated the key capabilities mentioned in the job description, such as attention to detail and adaptability.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Team Spirit
Emphasise your ability to work well with others. Share examples of how you've collaborated with colleagues in the past, as teamwork is crucial for this role.
✨Demonstrate Digital Confidence
Be prepared to discuss your experience with digital tools and systems. Highlight any relevant skills you have that will help you manage stock and track deliveries efficiently.
✨Understand the Role's Responsibilities
Familiarise yourself with the key accountabilities of the Customer Assistant position. Be ready to explain how you can contribute to maintaining high standards and a seamless shopping experience.
✨Be Flexible and Adaptable
Show that you can handle change and are willing to take on various tasks. Provide examples of times when you've successfully adapted to new situations or challenges in previous roles.