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- Tasks: Join M&S as a Customer Assistant, ensuring smooth store operations and stock availability.
- Company: M&S is a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for digital learning.
- Other info: Work weekends with a focus on delivering top-notch customer experiences.
- Why this job: Be part of a dynamic team that values your input and fosters a positive work culture.
- Qualifications: Must be 18 or older; digital confidence and teamwork skills are essential.
Working Pattern:
Sunday- 14:30 – 18:30
Saturday- 04:30 – 08:30
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00
Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you\’ll help create a seamless shopping experience by keeping products available for our customers at all times.
At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.
Being digitally confident is essential. You\’ll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.
Being a team player is crucial. You\’ll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.
Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.
Are you ready for it? Take your marks and get ready to apply.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well – on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates, it’s strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
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Customer Assistant - Operations - Stafford employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Operations - Stafford
✨Tip Number 1
Familiarise yourself with M&S's operations and values. Understanding their commitment to customer service and teamwork will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your digital skills! Since being digitally confident is essential for this role, be prepared to discuss any relevant experience you have with in-store systems or stock management tools.
✨Tip Number 3
Emphasise your flexibility and adaptability. Be ready to provide examples of how you've successfully handled changing priorities or tasks in previous roles, as this is crucial for the position.
✨Tip Number 4
Prepare to demonstrate your teamwork skills. Think of instances where you've collaborated effectively with others, as this role requires a strong ability to work alongside colleagues across various departments.
We think you need these skills to ace Customer Assistant - Operations - Stafford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service roles. Mention specific tasks that relate to the responsibilities outlined in the job description, such as stock management or teamwork.
Showcase Digital Skills: Since being digitally confident is essential for this role, make sure to mention any relevant digital tools or systems you have used in past jobs. This could include inventory management software or point-of-sale systems.
Express Flexibility and Teamwork: Demonstrate your ability to adapt to changing situations and work collaboratively with others. Use examples from your past experiences where you successfully worked as part of a team or adapted to new challenges.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Team Spirit
Emphasise your ability to work well in a team. Share examples of how you've collaborated with others in previous roles, as this position requires strong teamwork to keep operations running smoothly.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be prepared to discuss your experience with digital tools and systems. Mention any specific software or applications you've used that relate to stock management or customer service.
✨Highlight Your Flexibility
This job requires adaptability to changing tasks and priorities. Be ready to provide examples of how you've successfully managed multiple responsibilities or adapted to new challenges in past positions.
✨Understand the Company Culture
Research M&S and its values before the interview. Show that you understand their commitment to customer service and operational excellence, and be prepared to discuss how you can contribute to these goals.