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- Tasks: Serve customers, maintain store cleanliness, and meet sales targets during night shifts.
- Company: Join M&S, a leader in retail known for sustainability and inclusivity.
- Benefits: Enjoy a £3.00 p/h unsocial premium and flexible working arrangements.
- Why this job: Be the face of our business, enhancing customer experiences while working in a dynamic environment.
- Qualifications: Must be 18 or older; strong communication and customer service skills are essential.
- Other info: M&S values diversity and offers support for an inclusive recruitment process.
Work Pattern
Thursday 22:00-08:00
Saturday 22:00-08:00
This job role involves working through the night. We cannot consider applications from anyone under the age of 18, in accordance with health and safety legislation to ensure our colleagues\’ safety.
Please note that the £3.00 p/h unsocial premium applies only to hours worked between 22:00-06:00.
Purpose
To deliver a great shopping experience, we seek colleagues who prioritize customers over tasks, promoting our products and representing the face of our business. You will help us improve by being the voice of our customers.
Key Accountabilities
- Serve customers efficiently on the shop floor and at service points.
- Maintain store cleanliness and ensure shelves are stocked.
- Monitor and meet daily sales targets, promotions, and opportunities.
- Engage proactively with customers to understand their needs and provide exceptional service.
- Develop product knowledge to recommend our products and services.
- Utilize digital tools and communication channels effectively, with provided training.
Key Capabilities
- High customer service standards.
- Attention to detail and commitment to quality work.
- Open to feedback and proactive in seeking improvement.
- Efficient workload management and planning.
- Strong communication skills.
- Adaptability to changing situations.
- Ability to build positive relationships through good listening skills.
- Good digital capability.
Everyone’s Welcome
M&S is committed to leading the retail industry in sustainability, innovation, and inclusivity. We offer exciting opportunities and support flexible working arrangements. We value diversity and are dedicated to an inclusive recruitment process. If you need reasonable adjustments during recruitment, please share your requirements with us. We aim to ensure a fair and transparent process for all candidates.
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Customer Assistant- Operations (Nights) -Bromley employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant- Operations (Nights) -Bromley
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will help you engage with customers effectively and demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to listen actively and respond appropriately will set you apart as a candidate who can build positive relationships with customers.
✨Tip Number 3
Show your adaptability by preparing for potential challenges that come with working night shifts. Think about how you can manage your time and energy effectively to maintain high standards of service during those hours.
✨Tip Number 4
Demonstrate your commitment to continuous improvement by being open to feedback. Highlight any past experiences where you've successfully adapted based on constructive criticism, showcasing your proactive approach to personal development.
We think you need these skills to ace Customer Assistant- Operations (Nights) -Bromley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any previous roles that involved working night shifts.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the job. Emphasise your customer service skills, attention to detail, and ability to work efficiently during unsociable hours.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how you can contribute to creating a great shopping experience and your adaptability to changing situations.
Highlight Relevant Skills: In your application, focus on your communication skills, digital capabilities, and ability to build positive relationships. Provide examples of how you've successfully engaged with customers in the past.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided exceptional service in the past. Highlight your ability to engage with customers and understand their needs.
✨Demonstrate Adaptability
Working nights can be challenging, so it's important to show that you're adaptable to changing situations. Discuss any experiences where you've had to adjust quickly to new circumstances or feedback.
✨Highlight Your Attention to Detail
This role requires maintaining store cleanliness and ensuring shelves are stocked. Be ready to discuss how you pay attention to detail in your work and how it contributes to a positive shopping experience.
✨Familiarise Yourself with Digital Tools
As the job involves utilising digital tools and communication channels, make sure to mention any relevant experience you have with technology. This could include using point-of-sale systems or managing online customer interactions.