At a Glance
- Tasks: Assist customers in-store, recommend products, and maintain a tidy shopping environment.
- Company: Join M&S, a leading retailer known for stylish clothing and exceptional customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team culture.
- Other info: M&S values diversity and offers reasonable adjustments during the recruitment process.
- Why this job: Be a fashion ambassador, engage with customers, and make a real impact in retail.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
Work Pattern
Week 1 :
Sunday 10:00-16:30
Tuesday 10:00-19:00
Thursday 11:00-20:00
Friday 8:00-17:00
Week 2:
Tuesday 10:00-19:00
Thursday 9:00-18:00
Friday 12:30-19:00
Saturday 9:00-18:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Lingerie - Plymouth employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in our Plymouth store, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values your contributions while delivering outstanding customer service. With a commitment to sustainability and innovation, working with us means being at the forefront of a retail revolution, where your efforts directly impact the shopping experience of our valued customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Plymouth
✨Tip Number 1
Familiarise yourself with M&S's product range, especially in the lingerie section. Being knowledgeable about the latest styles and trends will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions confidently and ensure you can provide exceptional service on the shop floor.
✨Tip Number 3
Get comfortable using digital tools like the Sparks App. Familiarity with these tools will not only enhance your efficiency but also show your readiness to adapt to the tech-driven retail environment at M&S.
✨Tip Number 4
Demonstrate your flexibility by being open to working across different areas of the store. Highlighting your adaptability during the interview can set you apart as a candidate who is ready to meet the dynamic demands of the retail environment.
We think you need these skills to ace Customer Assistant - Lingerie - Plymouth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills:Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Proficiency:Mention any experience you have with digital tools or apps, especially if you’ve used them in a retail context. This will demonstrate your ability to adapt to the digital aspects of the role.
Express Teamwork and Flexibility:Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the latest trends and styles during the interview. Share examples of how you stay updated with fashion, as this role requires a genuine interest in clothing and home products.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific instances where you went above and beyond to assist customers, as this is crucial for the role at M&S.
✨Be Digitally Savvy
Familiarise yourself with digital tools that enhance customer experience, such as apps or in-store devices. Be ready to discuss how you would use these tools to improve service and efficiency.
✨Emphasise Teamwork and Flexibility
Illustrate your ability to work well in a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues in the past and how you can contribute to a positive store environment.
