At a Glance
- Tasks: Assist customers, maintain store appearance, and promote stylish products.
- Company: Join M&S, a leading retailer known for quality clothing and exceptional service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Other info: M&S values diversity and offers an inclusive workplace for everyone.
- Why this job: Be a fashion ambassador and make a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for fashion and great communication skills.
Work Pattern
Week 1
Sunday: 06:00-14:00
Monday: 13:00-21:00
Wednesday: 06:00-14:00
Friday: 06:00-14:00
Week 2
Monday: 13:00-21:00
Wednesday: 06:00-14:00
Friday: 06:00-14:00
Saturday: 06:00-14:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you\'ll become a champion of our stylish products, on-trend designs, and exceptional customer service. We\'re looking for passionate and fashion-forward individuals who are excited to dress the nation.
You\'ll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day. · Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait and enjoy every experience in our store. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Lingerie - Meadowhall in Sheffield employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions inclusivity and diversity. As a Customer Assistant in our Meadowhall store, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that values remarkable customer service and teamwork. With a commitment to sustainability and innovation, working with us means being at the forefront of the retail industry while making a meaningful impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Lingerie - Meadowhall in Sheffield
✨Tip Number 1
Familiarise yourself with M&S's product range, especially in the lingerie section. Being knowledgeable about the latest styles and trends will help you engage customers effectively and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions smoothly and show that you're ready to go above and beyond in delivering exceptional service.
✨Tip Number 3
Get comfortable with digital tools like the Sparks App. Familiarity with these technologies will not only enhance your confidence but also demonstrate your ability to adapt to the digital aspects of the role.
✨Tip Number 4
Showcase your flexibility by being prepared to discuss how you've adapted to changing situations in previous roles. Highlighting your ability to work across various areas of a store will make you a more attractive candidate.
We think you need these skills to ace Customer Assistant - Lingerie - Meadowhall in Sheffield
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Customer Service Skills:Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role at M&S.
Highlight Digital Proficiency:Mention any experience you have with digital tools or apps, especially if you’ve used them in a retail context. This will demonstrate your ability to enhance the customer experience using technology, which is essential for this position.
Express Teamwork and Flexibility:Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges, as these traits are highly valued by M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the latest trends and styles during the interview. Share examples of how you stay updated with fashion, as this role requires a genuine interest in clothing and home products.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous customer service experiences. Highlight specific instances where you went above and beyond to assist customers, as this is crucial for the role of a Customer Assistant.
✨Be Digitally Savvy
Familiarise yourself with digital tools that enhance customer experience, such as apps or in-store devices. Be ready to discuss how you would use these tools to improve service and efficiency in the store.
✨Emphasise Teamwork and Flexibility
Share examples of how you've worked effectively in a team and adapted to changing situations. This role requires collaboration and the ability to handle various tasks, so showcasing your adaptability will be beneficial.
