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- Tasks: Assist customers in the bakery section, ensuring a delightful shopping experience.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team environment.
- Other info: Flexible working options available; we welcome diverse applicants.
- Why this job: Be part of a dynamic team that values customer service and inclusivity.
- Qualifications: No specific qualifications required; just a passion for baking and great customer service.
Working Pattern
Monday – 13:00 – 17:00
Tuesday – 13:00 – 17:00
Wednesday – 13:00 – 17:00
Thursday – 13:00 – 17:00
Friday: 13:00 – 17:00
Join our team at M&S as a Customer Assistant in our Bakery section, where you\’ll become a champion of our delicious baked goods. We\’re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\’ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Instore Bakery - Woolwich Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Instore Bakery - Woolwich Simply Food
✨Tip Number 1
Familiarise yourself with M&S's bakery products before your interview. Knowing the range of items and being able to discuss your favourites or any new products will show your passion for baking and help you connect with the team.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to delivering excellent service, which is crucial for this position.
✨Tip Number 3
Show your digital confidence by mentioning any experience you have with retail technology or apps. Being familiar with tools like the Sparks App will be a plus, as it’s essential for enhancing the customer experience.
✨Tip Number 4
Emphasise your adaptability during the interview. Share instances where you've successfully adjusted to changing situations in a fast-paced environment, as flexibility is key in the retail sector.
We think you need these skills to ace Customer Assistant - Instore Bakery - Woolwich Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your passion for baking and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, particularly in customer service and any previous roles in retail or food environments. Emphasise your ability to work as part of a team and your digital skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you’ve delivered excellent customer service and your familiarity with bakery products.
Showcase Your Flexibility: In your application, highlight your adaptability and willingness to take on various tasks within the store. Provide examples of how you've successfully managed changing demands in previous roles.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Baking
Make sure to express your love for baking during the interview. Share any personal experiences or favourite recipes that highlight your enthusiasm for bakery products. This will demonstrate your genuine interest in the role and align with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this role heavily focuses on creating a remarkable shopping experience.
✨Be Digitally Savvy
Familiarise yourself with digital tools like the Sparks App mentioned in the job description. Be ready to discuss how you would use technology to enhance customer experiences and streamline operations in the bakery section.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well in a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues in previous roles and how you can contribute to a positive store environment.