At a Glance
- Tasks: Serve customers with delicious bakery products and maintain a clean store environment.
- Company: Join the innovative team at M&S, a leader in retail.
- Benefits: Flexible hours, competitive pay, and a supportive team culture.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S, delivering exceptional service and making customers feel valued.
- Qualifications: Passion for baking, strong communication skills, and digital confidence.
Work Pattern
- Week 1: Monday 05:30 - 11:30; Tuesday 05:30 - 11:30; Wednesday 05:30 - 11:30; Thursday 05:30 - 11:30; Saturday 05:30 - 11:30
- Week 2: Sunday 05:30 - 11:30; Monday 05:30 - 11:30; Tuesday 05:30 - 11:30; Thursday 05:30 - 11:30; Friday 05:30 - 11:30
Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join our team at M&S as a Customer Assistant in our Bakery section, where you\\\'ll become a champion of our delicious baked goods. We\\\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\\\'ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\\\'t wait, you\\’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Builds positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Instore Bakery - Whiteladies Road Bristol employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Bakery section on Whiteladies Road, you'll enjoy competitive pay, including an unsocial hours premium, and have access to comprehensive training and growth opportunities within a leading retail environment. Join us to be part of a forward-thinking team that champions customer service and innovation, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Instore Bakery - Whiteladies Road Bristol
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on M&S and their bakery products. This will help you show your passion for the role and impress them with your knowledge.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers in the past. Being able to share these stories will highlight your commitment to delivering excellent service.
✨Tip Number 3
Be ready to demonstrate your digital skills! Familiarise yourself with tools like the Sparks App, as being digitally confident is key for this role. Show them you can use tech to enhance the customer experience.
✨Tip Number 4
Flexibility is crucial! Be prepared to discuss how you can adapt to different areas of the store and changing demands. Highlighting your willingness to pitch in wherever needed will make you stand out.
We think you need these skills to ace Customer Assistant - Instore Bakery - Whiteladies Road Bristol
Some tips for your application 🫡
Show Your Passion for Baking:When you're writing your application, let your love for baking shine through! Share any experiences you have with bakery products or how you enjoy creating delicious treats. This will help us see your enthusiasm for the role.
Highlight Your Customer Service Skills:We want to know how you make customers feel valued! In your application, mention any previous roles where you provided excellent service. Use specific examples to show how you go above and beyond to meet customer needs.
Be Digital Savvy:Since being digitally confident is key for this role, mention any experience you have with digital tools or apps. If you've used similar technology in past jobs, let us know how it helped improve customer experiences!
Emphasise Teamwork and Flexibility:We're all about teamwork at M&S! In your application, talk about how you work well with others and adapt to changing situations. Share examples of how you've contributed to a positive team environment in the past.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Bakery Products
Before the interview, brush up on your knowledge of bakery products. Familiarise yourself with M&S's offerings and be ready to discuss your favourites. This shows your passion for the role and helps you connect with the interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you went above and beyond to meet customer needs, as this is crucial for the Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think of instances where you've used digital tools to enhance customer experiences. Be ready to discuss how you would use the Sparks App or other digital resources in your role.
✨Emphasise Teamwork and Flexibility
M&S values teamwork and adaptability. Prepare to share examples of how you've worked effectively in a team and adapted to changing situations. This will show that you're ready to contribute positively to the store environment.
