At a Glance
- Tasks: Serve customers, maintain store cleanliness, and meet sales targets.
- Company: Join Marks & Spencer, a leader in retail innovation and customer service.
- Benefits: Enjoy flexible working options and a supportive, inclusive environment.
- Other info: Training provided for digital tools; commitment to diversity and inclusion.
- Why this job: Be the face of M&S, making a real impact on customer experiences.
- Qualifications: Must be 18 or older; strong communication and customer service skills required.
Due to the nature of this role which involves using machinery, we cannot accept applications for anyone under the age of 18.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store.
- Build expert product knowledge to sell and recommend our products and services.
We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Shoreham in Shoreham-by-Sea employer: Marks & Spencer Plc
Marks & Spencer is an exceptional employer, offering a vibrant work culture that prioritises customer service and employee development. Located in Shoreham, this role provides opportunities for personal growth through comprehensive training and a commitment to inclusivity, ensuring every team member feels valued and empowered. Join us to be part of a forward-thinking team that is dedicated to delivering remarkable shopping experiences while embracing a greener, more digital future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In Store Bakery - Shoreham in Shoreham-by-Sea
✨Tip Number 1
Familiarise yourself with the products offered in the bakery section. Knowing the ins and outs of what you’ll be selling will help you engage with customers more effectively and make recommendations that resonate.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with proactively approaching customers and understanding their needs.
✨Tip Number 3
Be prepared to discuss how you handle feedback and adapt to changing situations. Think of examples from past experiences where you’ve successfully managed your workload or improved your service based on customer input.
✨Tip Number 4
Show your enthusiasm for the role and the company during any interactions. Research Marks & Spencer’s values and initiatives, especially around inclusion and sustainability, to demonstrate your alignment with their mission.
We think you need these skills to ace Customer Assistant - In Store Bakery - Shoreham in Shoreham-by-Sea
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and accountabilities. Tailor your application to highlight how your skills and experiences align with the requirements of the Customer Assistant position.
Highlight Customer Service Skills:Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues in previous roles.
Showcase Adaptability:Mention instances where you've adapted to changing situations or received feedback positively. This is crucial for a role that requires flexibility and responsiveness to customer needs.
Express Enthusiasm for the Brand:Demonstrate your passion for Marks & Spencer and their products. Mention any personal experiences with the brand and how you can contribute to enhancing the shopping experience for customers.
How to prepare for a job interview at Marks & Spencer Plc
✨Showcase Your Customer Service Skills
As a Customer Assistant, your ability to provide excellent service is crucial. Prepare examples of how you've gone above and beyond for customers in the past, highlighting your commitment to their needs.
✨Demonstrate Product Knowledge
Familiarise yourself with the bakery products offered by the store. Be ready to discuss your favourite items and why they stand out, as this shows your enthusiasm and helps you connect with customers.
✨Emphasise Adaptability
Retail environments can change rapidly. Share experiences where you've successfully adapted to new situations or challenges, showcasing your flexibility and problem-solving skills.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how the store measures success in customer service, demonstrating your eagerness to contribute.
