At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote bakery products.
- Company: Join M&S, a leading retailer known for quality and innovation.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: Training provided for digital tools; commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team that values customer service and inclusivity.
- Qualifications: Must be 18 or older; strong communication and digital skills required.
Work Pattern
Week 1
Monday 12:30-20:30
Tuesday 12:30-20:30
Thursday 06:00-14:00
Saturday 06:00-14:00
Week 2
Wednesday 12:30-20:30
Thursday 12:30-20:30
Friday 12:30-20:30
Saturday 11:30-19:30
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Overview
Join our team at M&S as a Customer Assistant in our Bakery section, where you\\\'ll become a champion of our delicious baked goods. We\\\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day. You\\\'ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\\\'ll make sure our customers feel truly valued every time they shop with us.
- At M&S, our customers don\\\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being digitally confident is essential. You\\\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
- Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You\\\'ll be ready to roll your sleeves up, work hard and go above and beyond every day.
- Being a team player is crucial. You\\\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
- Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
- Serve our customers efficiently, both on the shop floor and at service points
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services
- We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
- High levels of customer service
- Committed to delivering excellent work with great attention to detail
- Open to and acts upon feedback, asking for this regularly
- Takes accountability for planning and managing own workload efficiently
- Strong communication skills
- Adaptable to changing situations
- Bullt positive relationships by being a good listener
- Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - In Store Bakery - Newton Mearns Simply Food in Glasgow employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Bakery section at Newton Mearns Simply Food, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with customers in a meaningful way while working with delicious products. Our commitment to employee well-being and flexible working arrangements ensures that you can thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In Store Bakery - Newton Mearns Simply Food in Glasgow
✨Tip Number 1
Familiarise yourself with M&S's bakery products before your interview. Knowing the range of items they offer and being able to discuss your favourites will show your passion for baking and help you connect with the team.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to delivering excellent service, which is crucial for this position.
✨Tip Number 3
Show your digital confidence by mentioning any experience you have with retail apps or digital tools. Being able to utilise technology effectively is key in this role, so be ready to discuss how you can enhance the customer experience using these tools.
✨Tip Number 4
Emphasise your adaptability and teamwork skills during your discussions. Share instances where you've successfully worked in a fast-paced environment and collaborated with colleagues to meet changing demands, as this is essential for thriving in the retail setting.
We think you need these skills to ace Customer Assistant - In Store Bakery - Newton Mearns Simply Food in Glasgow
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your passion for baking and customer service in your application.
Tailor Your CV:Make sure your CV reflects relevant experience, especially in customer service and any previous roles in food or retail. Use keywords from the job description to align your skills with what M&S is looking for.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you’ve delivered excellent customer service or worked effectively in a team.
Highlight Digital Skills:Since being digitally confident is essential for this role, mention any experience you have with digital tools or apps, particularly those related to customer service or retail.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Baking
Make sure to express your love for baking during the interview. Share any personal experiences or favourite recipes that highlight your enthusiasm for bakery products, as this role is all about being a champion of delicious baked goods.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure customers felt valued, as this is crucial for the role of a Customer Assistant.
✨Be Digitally Confident
Familiarise yourself with digital tools like the Sparks App. Be ready to discuss how you would use technology to enhance the customer experience and ensure they get the products they want efficiently.
✨Emphasise Teamwork and Flexibility
Discuss your ability to work well in a team and adapt to changing situations. Provide examples of how you've supported colleagues in the past and how you can contribute to creating an inclusive store environment.
