At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote bakery products daily.
- Company: Join M&S, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy flexible working hours and comprehensive training in a supportive environment.
- Other info: Embrace a role that champions diversity and offers opportunities for advancement.
- Why this job: Be part of a dynamic team that values customer service and personal growth.
- Qualifications: Must be 18+, with strong communication skills and a passion for baking.
Customer Assistant - In-Store Bakery - Earls Court SF
Join our team at M&S as a Customer Assistant in our Bakery section, where you\'ll become a champion of our delicious baked goods. We\'re seeking passionate individuals with a love for baking and a deep understanding of bakery products to deliver fresh perspectives every day.
You\'ll be a brand ambassador who’s ready to recommend our delicious bakery products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App, to enhance both the customer experience and ensure they get the products they want when they need them.
· Efficiency and effectiveness are key aspects of your role ensuring that our customers don’t wait while maintaining high standards in food safety and hygiene consistently. You’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and our customers.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Working Pattern:
Monday 14:00-22:30
Tuesday 14:00-22:30
Thursday 14:00-22:30
Friday 14:00-22:30
Job Description:
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - In-Store Bakery - Earls Court SF in London employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Earls Court Bakery, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to make a real impact on customer experiences every day. With a commitment to sustainability and innovation, there's never been a better time to join our team and contribute to a greener future while working in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - In-Store Bakery - Earls Court SF in London
✨Tip Number 1
Familiarise yourself with M&S's bakery products before your interview. Knowing the range of items and being able to discuss your favourites or any new products will show your passion for baking and help you connect with the team.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to delivering excellent service, which is crucial for this position.
✨Tip Number 3
Show your digital confidence by mentioning any experience you have with retail apps or digital tools. Being able to discuss how you can enhance the customer experience using technology will set you apart from other candidates.
✨Tip Number 4
Emphasise your adaptability and teamwork skills during your discussions. Share specific instances where you've successfully worked in a fast-paced environment and collaborated with colleagues to achieve common goals.
We think you need these skills to ace Customer Assistant - In-Store Bakery - Earls Court SF in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight your relevant experience in customer service and bakery products.
Show Your Passion:Express your love for baking and customer service in your cover letter. Share any personal experiences or stories that demonstrate your enthusiasm for bakery products and how you can enhance the customer experience.
Highlight Digital Skills:Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps, especially if you have used similar systems in previous jobs.
Emphasise Teamwork and Flexibility:Discuss your ability to work as part of a team and adapt to changing situations. Provide examples of how you've successfully collaborated with colleagues in past roles and how you can contribute to a positive store environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Baking
Make sure to express your love for baking during the interview. Share any personal experiences or favourite recipes that highlight your enthusiasm for bakery products, as this will resonate well with the hiring team.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on creating a remarkable shopping experience.
✨Familiarise Yourself with Digital Tools
Since being digitally confident is essential, take some time to learn about the Sparks App and other digital tools used in the store. Being able to discuss how you would use these tools to enhance customer experience will set you apart.
✨Emphasise Teamwork and Flexibility
Be ready to talk about your experiences working in a team and how you adapt to changing situations. M&S values a collaborative environment, so showcasing your ability to support colleagues and adjust to various roles will be beneficial.
