Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve customers, maintain store cleanliness, and recommend M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: M&S values diversity and offers reasonable adjustments in the recruitment process.
Work Pattern:
- Week 1: Sunday: 14:30-18:30, Tuesday: 18:00-22:00, Thursday: 18:00-22:00, Friday: 18:00-22:00
- Week 2: Tuesday: 18:00-22:00, Wednesday: 18:00-22:00, Friday: 18:00-22:00, Saturday: 18:00-22:00
Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Key Responsibilities:
- Serve our customers efficiently, both on the shop floor and at service points.
- Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
- Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities.
- Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
- Build expert product knowledge to sell and recommend our products and services.
- Utilise all digital tools and communication channels to deliver for the customer every time.
Key Capabilities:
- High levels of customer service.
- Committed to delivering excellent work with great attention to detail.
- Open to and acts upon feedback, asking for this regularly.
- Takes accountability for planning and managing own workload efficiently.
- Strong communication skills.
- Adaptable to changing situations.
- Builds positive relationships by being a good listener.
- Good level of digital capability.
Purpose:
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Everyone’s Welcome:
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
Customer Assistant - Foods - Shirley Southampton employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Shirley Southampton
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions and demonstrate your ability to provide remarkable service.
✨Tip Number 3
Be ready to discuss how you can contribute to achieving sales targets. Think of examples from past experiences where you successfully met or exceeded goals, as this aligns with the job's responsibilities.
✨Tip Number 4
Show your adaptability by being prepared to discuss how you handle changing situations. M&S values flexibility, so share examples of how you've successfully navigated unexpected challenges in previous roles.
We think you need these skills to ace Customer Assistant - Foods - Shirley Southampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and capabilities required for the Customer Assistant position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've delivered excellent service, engaged with customers, and resolved issues effectively.
Demonstrate Product Knowledge: Mention any relevant knowledge you have about food products or retail. If you have experience with similar brands or products, make sure to include that to show your enthusiasm and capability as a brand ambassador.
Highlight Adaptability and Teamwork: Discuss your ability to adapt to changing situations and work collaboratively with others. Use examples from previous roles where you successfully managed your workload and contributed to a team environment.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Familiarise yourself with M&S Food products before the interview. Being able to discuss specific items, their features, and what makes them special will show your passion and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with the expectations of the role.
✨Show Your Adaptability
Be ready to discuss how you've adapted to changing situations in previous jobs. This could include handling unexpected challenges or adjusting to new tasks, which is important in a dynamic retail environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if M&S is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
