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- Tasks: Become a Customer Assistant, serving customers and promoting M&S Foods with pride.
- Company: Join M&S, a leading retailer known for quality products and excellent customer service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team environment.
- Why this job: Be part of a dynamic team that values customer experience and inclusivity.
- Qualifications: Must be 18 or over; strong communication skills and digital confidence are essential.
- Other info: M&S promotes diversity and is committed to creating an inclusive workplace.
Work Pattern
Week 1
Sunday: 13:00-18:00
Tuesday: 13:00-18:00
Wednesday: 13:00-18:00
Friday: 13:00-18:00
Week 2
Monday: 13:00-18:00
Wednesday: 13:00-18:00
Friday: 13:00-18:00
Saturday: 13:00-18:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S, our customers don\’t wait; you’ll be ready to roll your sleeves up, work hard, and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great, inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities
· Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
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Customer Assistant - Foods - Haywards Heath employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Foods - Haywards Heath
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will show your passion for the brand and help you engage with customers effectively.
✨Tip Number 2
Demonstrate your digital confidence by mentioning any experience you have with retail technology or apps. Highlighting your ability to use tools like the Sparks App can set you apart as a candidate who is ready to enhance the customer experience.
✨Tip Number 3
Prepare examples of how you've worked as part of a team in previous roles. M&S values teamwork, so showcasing your ability to collaborate and support colleagues will resonate well during the selection process.
✨Tip Number 4
Be ready to discuss how you handle feedback and adapt to changing situations. M&S looks for individuals who are open to improvement and can thrive in a dynamic retail environment, so share relevant experiences that highlight these qualities.
We think you need these skills to ace Customer Assistant - Foods - Haywards Heath
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products.
Tailor Your CV: Make sure your CV reflects your skills and experiences that align with the role of a Customer Assistant. Emphasise your customer service skills, teamwork, and adaptability, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for M&S Food products. Mention specific examples of how you have gone above and beyond for customers in previous roles.
Highlight Digital Skills: Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge about what you’ll be promoting.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Discuss specific situations where you went above and beyond to help a customer, as this aligns with the role's focus on delivering remarkable service.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this role, be ready to discuss your experience with digital tools. Mention any apps or devices you’ve used in previous jobs and how they improved customer interactions.
✨Emphasise Teamwork and Flexibility
Be prepared to talk about your ability to work as part of a team and adapt to changing situations. Share examples of how you've collaborated with colleagues in the past and how you handle unexpected challenges in a retail environment.