At a Glance
- Tasks: Assist customers and ensure a seamless shopping experience in the Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same, perfect for adaptable individuals.
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset.
The predicted salary is between 11 - 12 £ per hour.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Foods (Fixed Term) - Kingsley Village employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Kingsley Village, where you'll be part of a dynamic team that thrives on delivering exceptional service in a fast-paced environment. We offer a supportive work culture that values resilience and teamwork, alongside opportunities for personal growth and development within the UK's fastest growing retailer. With flexible shifts and a commitment to employee well-being, M&S is an excellent employer for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Foods (Fixed Term) - Kingsley Village
✨Tip Number 1
Get to know M&S and its products inside out! Familiarise yourself with the latest food offerings and promotions. This way, when you chat with customers, you can confidently recommend items and show off your knowledge.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios you might face on the shop floor. Being able to stay calm and deliver five-star service under pressure is key.
✨Tip Number 3
Show off your digital savvy! Brush up on using digital tools like Sparks and in-store devices. The more comfortable you are with tech, the better you can enhance the customer experience and meet their needs.
✨Tip Number 4
Be ready to adapt! Retail can be unpredictable, so demonstrate your flexibility by being open to working in different areas of the store. Highlighting your willingness to jump in wherever needed will make you stand out.
We think you need these skills to ace Customer Assistant - Foods (Fixed Term) - Kingsley Village
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let us see your enthusiasm for M&S Food products. Share any experiences you have with food retail or your favourite M&S items to show you’re genuinely interested in the role.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Use specific examples to demonstrate your ability to deliver five-star service, especially in high-pressure situations.
Be Digital Savvy:Mention any experience you have with digital tools or technology. We’re looking for someone who can confidently use our in-store devices and apps to enhance the customer experience, so don’t hold back!
Emphasise Teamwork and Flexibility:This role is all about being a team player and adapting to change. Share examples of how you’ve worked well in a team and how you’ve handled shifting priorities in previous jobs.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to meet customer needs, especially in high-pressure situations. This will demonstrate that you can thrive in a busy retail environment.
✨Emphasise Teamwork and Flexibility
Be ready to discuss how you work well in a team and adapt to changing demands. Share specific instances where you collaborated with colleagues to achieve a common goal or adjusted your approach based on the store's needs. This aligns perfectly with the role's requirements.
✨Demonstrate Digital Confidence
Since being digitally confident is essential, think about your experience with digital tools. Be prepared to talk about how you've used technology to enhance customer experiences in previous roles. Mention any familiarity with similar systems to show you're ready to hit the ground running.
