At a Glance
- Tasks: Deliver top-notch customer service and drive sales in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Competitive pay, flexible hours, and a chance to work with amazing food products.
- Other info: Fast-paced environment with opportunities for personal growth and development.
- Why this job: Be a brand ambassador and make customers feel valued every time they shop.
- Qualifications: Must be 18 or over, with a passion for food and teamwork.
The predicted salary is between 12 - 15 £ per hour.
Work Pattern:
- Monday: 5:00 – 10:00
- Tuesday: 5:00 – 10:00
- Wednesday: 5:00 – 10:00
- Saturday: 11:00 – 16:00
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Under 18 Disclaimer: This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving. We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Key Responsibilities:
- Deliver high‑pressure, fast‑paced customer service and drive sales by recommending and selling our newest food products.
- Utilise digital tools, such as Sparks and in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
- Collaborate with a high‑energy team and support each other in delivering a seamless customer experience.
- Adapt to changing demands across various store areas and embrace the challenge of varying shifts.
Other Important Details:
This is a frontline role. It requires resilience, a team‑player mentality and readiness to roll up sleeves for any challenge. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Foods (Fixed Term) - Finsbury Park employer: Marks & Spencer Plc
Join M&S as a Customer Assistant in Finsbury Park, where you'll be part of a dynamic team dedicated to delivering exceptional service in the UK's fastest growing retailer. With a strong focus on employee growth and a supportive work culture, we offer competitive pay including an unsocial hours premium, and the opportunity to engage with our diverse range of food products. Embrace the challenge of a fast-paced environment while enjoying the camaraderie of your colleagues and the satisfaction of making every customer feel valued.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Foods (Fixed Term) - Finsbury Park
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Marks & Spencer Plc.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Marks & Spencer Plc. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Assistant - Foods (Fixed Term) - Finsbury Park
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Marks & Spencer Plc.
How to prepare for a job interview at Marks & Spencer Plc
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Marks & Spencer Plc's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Marks & Spencer Plc offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
