At a Glance
- Tasks: Assist customers and ensure a fantastic shopping experience in our Food section.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, strong communication skills, and a team player attitude.
The predicted salary is between 11 - 12 € per hour.
Work Pattern
- Monday 14:00 - 18:00
- Friday 14:00 - 18:00
- Saturday 13:00 - 21:00
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Woolwich SF employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Woolwich means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. With a strong emphasis on employee development, you will have access to training and growth opportunities while working in a supportive, high-energy environment that values teamwork and exceptional customer service. Enjoy the unique advantage of being part of a brand that prioritises innovation and customer satisfaction, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Woolwich SF
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share examples of how you've gone above and beyond in past roles.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to work across different areas of the store and how you embrace change. We love team players who can jump in wherever needed, so let us know how you can contribute to our high-energy environment.
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other tech we use. Show us that you’re not just comfortable with technology, but that you can use it to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food - Woolwich SF
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you genuinely care about what we offer.
Highlight Your Customer Service Skills:We want to know how you’ve gone above and beyond for customers in the past. Share specific examples of when you provided exceptional service or handled a tough situation. This will help us see that you’re ready to deliver that five-star service we pride ourselves on.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for down-to-earth colleagues who can thrive under pressure, so being authentic will help us get a sense of who you are and how you’ll fit into our team.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our shopping experience!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, brush up on your knowledge of M&S Food products. Familiarise yourself with their bestsellers and any new items. This will not only show your passion for the brand but also help you confidently recommend products during the interview.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer or resolved a challenging situation. This will highlight your ability to thrive under pressure and provide five-star service.
✨Show Your Team Spirit
M&S values teamwork, so be ready to discuss how you contribute to a positive work environment. Share stories that showcase your ability to support colleagues and work collaboratively, especially in high-pressure situations. This will demonstrate that you're a team player who can adapt to changing demands.
✨Be Digitally Savvy
Since being digitally confident is essential for this role, make sure you’re familiar with digital tools like the Sparks App. You might want to mention any experience you have with similar technology or how you’ve used digital tools to enhance customer experiences in the past.
