At a Glance
- Tasks: Deliver exceptional customer service and promote our high-quality food products.
- Company: Join the iconic M&S team, known for quality and innovation.
- Benefits: Flexible working hours, competitive pay, and a supportive team environment.
- Other info: Inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of M&S and make a real difference in customers' shopping experience.
- Qualifications: Passion for food, strong communication skills, and a commitment to excellent service.
Work Pattern
- Sunday 19.00 - 23.00
- Monday 19.00 - 23.00
- Wednesday 19.00 - 23.00
- Thursday 19.00 - 23.00
- Friday 19.00 - 23.00
Under 18 disclaimer
This job role involves working late nights and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Whiteladies Road Bristol employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and diversity. As a Customer Assistant in our Foods section on Whiteladies Road, Bristol, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to be part of a team that champions high-quality products and outstanding customer service. With flexible working options and a commitment to employee well-being, M&S is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Whiteladies Road Bristol
✨Tip Number 1
Get to know M&S and their products inside out! Familiarise yourself with their food range and be ready to chat about your favourites. This will show your passion and help you connect with customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can go above and beyond for a customer. Being able to demonstrate this during your interview will set you apart from the crowd.
✨Tip Number 3
Be proactive! If you see an opportunity to engage with customers or improve the store's layout, mention it. Showing initiative is key in a fast-paced environment like M&S.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect.
We think you need these skills to ace Customer Assistant - Food - Whiteladies Road Bristol
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and why you think they stand out. This will show us that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:We want to know how you make customers feel valued! Share examples from your past experiences where you've gone above and beyond to help someone. This will demonstrate that you understand the importance of excellent customer service, which is key for us at M&S.
Be Yourself:Don’t be afraid to let your personality come through in your application. We’re looking for individuals who can build positive relationships with customers and colleagues alike. A bit of your unique flair can make your application stand out!
Apply Through Our Website:Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to discuss specific items, their features, and what makes them special will show your passion and knowledge, which is key for a Customer Assistant role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer, as this will demonstrate your commitment to delivering remarkable service.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice how you would approach a customer looking for recommendations or assistance. This will help you showcase your communication skills and adaptability in real-time.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
