At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible hours, training opportunities, and a supportive team environment.
- Other info: M&S values diversity and offers flexible working arrangements.
- Why this job: Make a real impact while working in a vibrant, inclusive atmosphere.
- Qualifications: No prior experience needed, just a passion for great service and teamwork.
Work Pattern
- Sunday 08:00-18:00
- Saturday 06:00-14:00
Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down‑to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we’re driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - West Quay in Southampton employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant in our Foods section at West Quay, you'll enjoy flexible working hours, comprehensive training, and opportunities for personal growth while being part of a company committed to sustainability and innovation. Join us to make a meaningful impact in delivering outstanding customer experiences and championing our high-quality products.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - West Quay in Southampton
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Show your digital confidence by discussing any relevant experience with technology or apps, especially those related to retail. Mentioning your familiarity with tools like the Sparks App can set you apart.
✨Tip Number 4
Emphasise your adaptability and teamwork skills. Be ready to share instances where you've successfully worked in a team or adapted to changing situations, as these are key qualities for this role.
We think you need these skills to ace Customer Assistant - Food - West Quay in Southampton
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Customer Assistant position. Highlight your relevant experience and skills that align with M&S's expectations.
Showcase Customer Service Skills:In your application, emphasise your customer service experience. Provide specific examples of how you've gone above and beyond to assist customers in previous roles, as this is crucial for M&S.
Demonstrate Digital Confidence:Mention any experience you have with digital tools or apps, especially if you've used similar systems in past jobs. This will show that you're ready to utilise M&S's digital tools effectively.
Express Team Spirit:Highlight your ability to work well in a team. Share examples of how you've collaborated with colleagues to create a positive work environment, as teamwork is essential at M&S.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns perfectly with the expectations of the role.
✨Be Ready to Discuss Digital Tools
Since being digitally confident is essential, be prepared to talk about your experience with digital tools and apps. Familiarise yourself with the Sparks App and think of ways you could use technology to enhance the customer experience.
✨Emphasise Teamwork and Flexibility
M&S values team players, so be ready to discuss your ability to work collaboratively. Share examples of how you've adapted to changing situations in previous roles, showcasing your flexibility and commitment to creating a positive store environment.
