At a Glance
- Tasks: Deliver five-star service and assist customers in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, team environment, and opportunities for growth.
- Other info: Dynamic role with varied shifts and a supportive team atmosphere.
- Why this job: Be a brand ambassador and make customers feel valued every day.
- Qualifications: Passion for food, resilience, and digital confidence required.
The predicted salary is between 10 - 12 £ per hour.
Work Pattern:
- Week 1
- Sunday - 13:30-17:30
- Thursday - 16:00-20:30
- Friday - 16:30-20:30
- Week 2
- Thursday - 16:30-20:30
- Friday - 16:30-20:30
- Saturday - 16:30-20:30
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to‑earth colleagues who thrive under pressure, deliver five‑star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role.
Customer Assistant - Food - Vangarde Monks Cross employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in the Food section at Vangarde Monks Cross means becoming part of a dynamic team that values resilience, teamwork, and exceptional customer service. With a commitment to employee growth and a vibrant work culture, M&S offers flexible working hours and the opportunity to engage with innovative digital tools, ensuring you thrive in a fast-paced retail environment. Here, your contributions are recognised, and you’ll play a vital role in delivering an outstanding shopping experience for our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Vangarde Monks Cross
✨Tip Number 1
Get to know the company! Research M&S and their food products so you can chat confidently about them during your interview. Show us that you're not just another candidate, but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a busy store or a tricky customer. We want to see how you thrive under pressure, so be ready to share examples of how you've gone above and beyond in past roles.
✨Tip Number 3
Be flexible and adaptable! Highlight your ability to switch between tasks and areas in the store. We love team players who can jump in wherever needed, so let us know how you've done this before.
✨Tip Number 4
Don’t forget to showcase your digital skills! Familiarise yourself with tools like the Sparks App and any other tech we use. Show us that you’re comfortable using digital tools to enhance the customer experience – it’s a big part of the role!
We think you need these skills to ace Customer Assistant - Food - Vangarde Monks Cross
Some tips for your application 🫡
Show Your Passion for Food:When writing your application, let your love for food shine through! Mention any experience you have with M&S products or your enthusiasm for the food industry. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills:Make sure to emphasise your ability to deliver five-star service. Share examples of how you've gone above and beyond for customers in the past. We’re all about making our customers feel valued, so show us how you can contribute to that!
Be Ready for a Fast-Paced Environment:In your application, mention your experience working in high-pressure situations. We thrive on keeping things moving, so if you’ve got stories about staying sharp and focused during busy times, we want to hear them!
Embrace Flexibility:Let us know how adaptable you are! Talk about your willingness to work across different areas of the store and how you handle changing demands. We appreciate team players who can roll with the punches, so make sure to highlight this in your application.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S Food products. Being able to confidently discuss your favourite items or recent launches will show your passion and knowledge, which is exactly what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about making customers feel valued and appreciated.
✨Demonstrate Your Team Spirit
M&S values teamwork, so be ready to share experiences where you’ve worked effectively with others. Highlight how you contribute to a positive environment and support your colleagues, especially during busy periods.
✨Embrace Flexibility and Adaptability
Since no two shifts are the same, be prepared to discuss how you handle change and adapt to new challenges. Share examples of how you've thrived in fast-paced environments and your willingness to take on various roles within the store.
