At a Glance
- Tasks: Assist customers in the Food section and provide exceptional service.
- Company: Join M&S, the UK's fastest growing retailer with a vibrant culture.
- Benefits: Flexible hours, competitive pay, and a chance to grow your skills.
- Other info: Dynamic role with opportunities for career advancement.
- Why this job: Be at the forefront of customer service and make a real difference.
- Qualifications: Passion for food, resilience, and teamwork skills required.
The predicted salary is between 11 - 12 € per hour.
Work Pattern
- Sunday 14:45 - 18:45
- Monday 14:00 - 18:00
- Tuesday 14:00 - 18:00
- Friday 14:00 - 18:00
- Saturday 14:00 - 18:00
Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.
We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you’ll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don’t wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
Being digitally confident is essential. You’ll utilise our digital tools, such as the Sparks and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Tooting Broadway employer: Marks & Spencer Plc
Joining M&S as a Customer Assistant in Tooting Broadway means becoming part of a dynamic team at the forefront of the UK's fastest growing retailer. With a strong emphasis on employee development, you will have access to training and growth opportunities while working in a supportive, high-energy environment that values teamwork and customer service excellence. Enjoy the unique advantage of being part of a brand that prioritises innovation and customer satisfaction, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Tooting Broadway
✨Tip Number 1
Get to know the company! Before your interview, dive into M&S's values and their food products. This will help you connect with the brand and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate how you'd handle busy periods or difficult customers. Being able to showcase your ability to thrive under pressure will set you apart.
✨Tip Number 3
Be ready to talk about teamwork! M&S values a positive environment, so come prepared with examples of how you've worked well with others in the past. Show them you’re a team player who can adapt to changing demands.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to use digital tools to enhance the customer experience.
We think you need these skills to ace Customer Assistant - Food - Tooting Broadway
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for M&S Food shine through! We want to see that you’re genuinely excited about the role and ready to dive into the fast-paced environment.
Highlight Your Customer Service Skills:Make sure to mention any previous experience you have in customer service. We’re looking for down-to-earth colleagues who can deliver five-star service, so share examples of how you've gone above and beyond for customers in the past.
Be Flexible and Adaptable:Since no two shifts will look the same, it’s important to show us that you can adapt to changing demands. Mention any experiences where you’ve had to think on your feet or adjust quickly to new situations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your Products
Before the interview, make sure you familiarise yourself with M&S Food products. Being able to discuss your favourite items or recent launches shows your passion and knowledge, which is key for a Customer Assistant role.
✨Show Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about times when you went above and beyond to help a customer, as this will demonstrate your commitment to providing five-star service.
✨Embrace the Pressure
Since this role thrives in a high-pressure environment, be ready to discuss how you handle stress. Share specific instances where you successfully managed busy periods while maintaining focus and efficiency.
✨Be a Team Player
Highlight your experience working in teams and how you contribute to a positive atmosphere. M&S values collaboration, so be prepared to talk about how you support your colleagues and work together to achieve common goals.
