At a Glance
- Tasks: Serve customers, maintain store cleanliness, and promote M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Other info: Inclusive workplace with a commitment to diversity and flexible working options.
- Why this job: Be a brand ambassador and make a real impact in customer experiences.
- Qualifications: Must be 18 or older; strong communication and digital skills required.
Work Pattern
Friday 11:00 - 18:00
Saturday 11:00 - 18:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\'ll become a champion of our high-quality products, great value offers, and excellent customer service. We\'re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\'ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\'ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\'t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\'ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-LjbffrCustomer Assistant - Food - Swindon Orbital Retail Park employer: Marks & Spencer Plc
At M&S, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and teamwork. As a Customer Assistant at our Swindon Orbital Retail Park location, you'll enjoy comprehensive training, opportunities for personal growth, and the chance to engage with customers in a meaningful way while promoting our high-quality food products. Join us to be part of a forward-thinking team that is committed to delivering outstanding service and making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistant - Food - Swindon Orbital Retail Park
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and being able to discuss them confidently will show your passion for the brand and your commitment to excellent customer service.
✨Tip Number 2
Practice your digital skills, especially with tools like the Sparks App. Being digitally confident is essential for this role, so demonstrating your ability to use these tools effectively can set you apart from other candidates.
✨Tip Number 3
Showcase your teamwork abilities during the interview. Think of examples where you've worked collaboratively in a team setting, as M&S values inclusivity and a supportive work environment.
✨Tip Number 4
Be prepared to discuss how you handle feedback and adapt to changing situations. M&S looks for individuals who are open to improvement and can adjust their approach based on customer needs and store demands.
We think you need these skills to ace Customer Assistant - Food - Swindon Orbital Retail Park
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements. Highlight your relevant experience in customer service and any knowledge of food products.
Tailor Your CV:Customise your CV to reflect the skills and experiences that align with the Customer Assistant role. Emphasise your customer service skills, teamwork, and adaptability, as these are crucial for this position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for M&S Food products and your commitment to excellent customer service. Mention specific examples of how you've gone above and beyond for customers in previous roles.
Highlight Digital Skills:Since being digitally confident is essential for this role, make sure to mention any experience you have with digital tools or apps. Explain how you can use these tools to enhance the customer experience.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Digital Confidence
Since being digitally confident is essential for this position, be prepared to discuss your experience with digital tools. Familiarise yourself with the Sparks App and other in-store devices, and be ready to explain how you would use them to enhance customer service.
✨Emphasise Teamwork Skills
Highlight your ability to work well in a team. Provide examples of how you've supported colleagues in previous roles or contributed to a positive work environment, as teamwork is vital in creating an inclusive store atmosphere.
✨Prepare for Customer Engagement Scenarios
Think about how you would proactively engage with customers and understand their needs. Prepare examples of how you've provided excellent customer service in the past, and be ready to discuss how you would recommend products and handle various customer interactions.
