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- Tasks: Assist customers and ensure a seamless shopping experience in our Food section.
- Company: Join M&S, the UK’s fastest growing retailer with a vibrant team culture.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Dynamic role with no two shifts the same – embrace the challenge!
- Why this job: Be at the forefront of customer service and make a real impact every day.
- Qualifications: Passion for food, resilience, and a team-oriented mindset.
The predicted salary is between 11 - 12 £ per hour.
Work Pattern:
- Saturday: 13.00-19.30
- Sunday: 13.00-19.30
Join M&S as a Customer Assistant in our Food section, where you'll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head‑on. You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
At M&S, our customers don't wait. You’ll thrive in a high‑pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in‑store devices, to enhance the customer experience and ensure they get the products they want when they need them.
Being a team player is crucial. You’ll contribute to a positive, high‑energy environment, where everyone works hard and supports each other in delivering a seamless customer experience. Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.
This is a frontline role, not for the faint‑hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.
Customer Assistant - Food - Straiton Retail Park Foodhall employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Straiton Retail Park Foodhall
✨Tip Number 1
Get to know the M&S Food products inside out! When you walk into that interview, show off your passion for food and how well you understand what makes M&S special. This will help you stand out as a candidate who truly cares about delivering five-star service.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tough customers or busy periods. Being able to demonstrate your ability to thrive under pressure will show that you're ready to roll up your sleeves and tackle the challenges head-on.
✨Tip Number 3
Show your digital confidence! Familiarise yourself with tools like the Sparks App and in-store devices. Mentioning your tech-savviness during the interview can really impress them and prove that you’re ready to enhance the customer experience.
✨Tip Number 4
Be flexible and adaptable! Highlight your willingness to work across different areas of the store and embrace the changing demands of retail. This shows that you’re not just looking for a job, but are genuinely excited about being part of a dynamic team.
We think you need these skills to ace Customer Assistant - Food - Straiton Retail Park Foodhall
Some tips for your application 🫡
Show Your Passion for Food: When you're writing your application, let your love for food shine through! Talk about your favourite M&S products and how you can share that enthusiasm with customers. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of our team.
Highlight Your Customer Service Skills: Make sure to mention any previous experience you have in customer service. We’re all about delivering five-star service, so share examples of how you've gone above and beyond for customers in the past. This will show us that you understand the importance of making every customer feel valued.
Emphasise Your Team Spirit: Being a team player is key in our fast-paced environment. In your application, talk about times when you've worked well in a team, supported your colleagues, or contributed to a positive atmosphere. We want to know that you can thrive alongside others and help create a great working environment.
Be Flexible and Ready for Challenges: Flexibility is crucial in retail, so make sure to highlight your adaptability in your application. Share experiences where you've successfully handled changing demands or tackled challenges head-on. This will show us that you're ready to embrace the dynamic nature of the role and keep up with the hustle and bustle of the store.
How to prepare for a job interview at Marks & Spencer Plc
✨Know Your M&S Food Products
Before the interview, take some time to familiarise yourself with M&S's food range. Being able to confidently discuss popular products and new launches will show your passion and knowledge, which is key for a Customer Assistant role.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a difficult situation. This will highlight your ability to thrive under pressure and deliver five-star service.
✨Show Your Team Spirit
Be ready to talk about your experiences working in a team. M&S values collaboration, so share stories that showcase your ability to support colleagues and contribute to a positive work environment, especially during busy periods.
✨Embrace Flexibility and Adaptability
Since no two shifts are the same, be prepared to discuss how you handle change and adapt to different situations. Share examples of how you've successfully navigated a fast-paced retail environment and your willingness to take on various roles as needed.