Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Become a Customer Assistant, serving customers and promoting M&S Food products.
- Company: Join M&S, a leading retailer known for quality and customer service.
- Benefits: Enjoy flexible working hours and a supportive team environment.
- Why this job: Make a real impact while working in a vibrant, inclusive atmosphere.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
- Other info: M&S values diversity and offers reasonable adjustments during recruitment.
Work Pattern
Saturdays 11:00 – 19:00
Sundays 7:00 – 15:00
Join our team at M&S as a Customer Assistant in our Foods section, where you\’ll become a champion of our high-quality products, great value offers, and excellent customer service. We\’re seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You\’ll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you\’ll make sure our customers feel truly valued every time they shop with us.
· At M&S our customers don\’t wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
· Being digitally confident is essential. You\’ll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
· Being a team player is crucial. You\’ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
· Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.
Are you ready for it? Take your marks and get ready to apply.
Purpose
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
· Serve our customers efficiently, both on the shop floor and at service points
· Keep the store clean and tidy, ensuring that our shelves are always stocked with product
· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
· Proactively engage with customers to understand their needs, make recommendationsand deliver remarkable service throughout their visit to store.
· Build expert product knowledge to sell and recommend our products and services
· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
· High levels of customer service
· Committed to delivering excellent work with great attention to detail
· Open to and acts upon feedback, asking for this regularly
· Takes accountability for planning and managing own workload efficiently
· Strong communication skills
· Adaptable to changing situations
· Builds positive relationships by being a good listener
· Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
#J-18808-Ljbffr
Customer Assistant - Food - Petersfield Simply Food employer: Marks & Spencer Plc
Contact Detail:
Marks & Spencer Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Food - Petersfield Simply Food
✨Tip Number 1
Familiarise yourself with M&S Food products before your interview. Knowing the latest offerings and promotions will not only impress your interviewers but also show your genuine interest in the role.
✨Tip Number 2
Demonstrate your customer service skills during any interactions you have with the team or during the interview process. Share examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Show your digital confidence by discussing any relevant experience you have with digital tools or apps. Mention how you can leverage technology to enhance customer experiences, as this is a key aspect of the role.
✨Tip Number 4
Emphasise your adaptability and teamwork skills. Be ready to provide examples of how you've successfully worked in dynamic environments and collaborated with colleagues to achieve common goals.
We think you need these skills to ace Customer Assistant - Food - Petersfield Simply Food
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've gone above and beyond to assist customers, as this is crucial for the role.
Highlight Digital Proficiency: Mention any experience you have with digital tools or apps, especially if you’ve used them in a retail environment. This will demonstrate your ability to adapt to M&S's digital tools like the Sparks App.
Express Teamwork and Flexibility: Illustrate your ability to work well in a team and adapt to changing situations. Use examples from previous roles where you collaborated with colleagues or adjusted to new challenges.
How to prepare for a job interview at Marks & Spencer Plc
✨Show Your Passion for Food
Make sure to express your enthusiasm for M&S Food products during the interview. Share any personal experiences or favourite products, as this will demonstrate your genuine interest and knowledge, which is crucial for a Customer Assistant role.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight situations where you went above and beyond to help customers, as this aligns with the company's focus on delivering remarkable service.
✨Be Ready to Discuss Digital Tools
Familiarise yourself with the Sparks App and other digital tools mentioned in the job description. Be prepared to discuss how you would use these tools to enhance the customer experience, showcasing your digital confidence.
✨Emphasise Teamwork and Flexibility
Since being a team player is crucial for this role, think of examples that illustrate your ability to work well with others. Also, be ready to discuss how you adapt to changing situations, as flexibility is vital in a retail environment.